Hilton Garden Inn Roanoke Rapids / Carolina Crossroads

We chose this hotel due to the location. However, we could not get the temperature set in the room and there was hair from previous visitors in the bedding.

Liked: Convenient to Roanoke Rapids Theater.
Disliked: Room was hot and hvac controls did not seem to change temperature. Hair on bed covers from previous occupants.

Be sure your booking is done correctly, as they will not help you with the cancellation process with a third party booking company, if you are somehow told that you've booked two rooms. Other than that, the place was great! Clean, comfortable, easily accessible, and a great location if you're planning to see a show at the Roanoke Rapids Theater!

Liked: The hotel was clean, comfortable, and easy to get to from I-95.
Disliked: Somehow I was booked for 2 rooms and had only requested one. My email confirmation even specified that I had booked one room. What bothered me was that the hotel did nothing to help me solve this problem. The lady at the front desk informed me that I would have to contact Booking.com and get the cancellation of one of the rooms okay'd myself and then let her know it was cleared before she could cancel the room for me. I understand that my room was nonrefundable, but I clearly had only asked for and only needed one room. I felt like more should have been done on the part of the Hilton to cancel the unwanted room for me. Other than that, my stay was great!

We would recommend this hotel for anyone travelling or like us in town for a concert! The staff smiled, gave all information at check in and when we got to our room, it was amazing! The room was clean, beds comfortable, and very quiet. I would definitely stay here and recommend this to anyone!

Liked: The politeness, efficiency and kindness of the staff!
Disliked: None.

Very good

Exceptional

Very good

We stay at this hotel...

Liked: breakfast was not includedI liked the location, easy to get on and off Rt. 95. They have a pool. We were able to get coffee free in the morning.
Disliked: When we arrived the room smelled!! They did provide air freshener, but that was it. The rug was wet and our luggage got wet, and our clothes got wet!

Bad

Exceptional

Very good

My stay was comfortable but...

Liked: Very clean
Disliked: The value I have stayed in similar Hilton hotels for less that was better.

Very good