Hilton Garden Inn Reagan National Airport

When showering the next morning, my husband killed a water bug that was the size of a .50 piece. The water in the shower did not run out of shower. I had to turn water off to bath so the water would run down the drain. The next morning, before check out, there was no receipt left under the door. On Monday morning, when my husband checked his bank account, there was an $844 charge on his account for a one night stay. Pay in cash upon checkout strongly recommended!

Liked: Modern design was good. Easy and quick check-in!
Disliked: Water bug in the bathroom. Bathtub was stopped up when taking a shower. Hotel charged husband's card $844 for one night stay.

Everything exceeded my expectations (room...

Liked: Breakfast was excellent with enough choices.

Very convenient hotel to sleep...

Liked: Close to the airport, free shuttle bus, Efficient friendly staff, comfortable beds.
Disliked: Some minor maintenance issues, stuffy room, can't easily open windows, can't check out and pay the night before an early departure.

Exceptional

Superb

Bad

Liked: Clean
Disliked: My room was not ready when I was told it would be I had to wait and then I didn’t get a breakfast voucher for both rooms .

Wonderful

Liked: Location, room size, cleanliness, amenities, shuttle
Disliked: N/a

Great Location Near Reagan National

Liked: Good location. Good gym. Helpful staff.

Very good

Good for a short stay!

Liked: The front desk staff ladies were friendly, patient, and understanding. Great customer service. We loved how there shuttle drives you to other hotels close by even though one of the driver have bad customer service skills!
Disliked: We booked the double queen suite. We had issues with our toilet. When we first checked into the room, we noticed one of the toilets didn't have water in the water bowl and couldn't flush. We checked the other bathroom, and the toilet wouldn't flush either. No problem. We called down, and the maintenance man came up and fixed it while we were out of our room. When we returned later that afternoon, it was fixed. We left for the night and returned a few hours later. We had the exact issue with the toilet not having water in the water bowl and being unable to flush. We called downstairs, and the maintenance man returned to fix the toilet. THEN he tried to show us how to fix it. He stated, "Just in case it happens again ". It happened again, and we requested to move to another room. Once we moved to the other room, we had no issues.