Hilton Garden Inn Rapid City

Ok but could of been...

Liked: Location was good, Tyler was helpful at the front desk and Yanna was helpful at the restaurant
Disliked: Room wasn’t ready on time, obviously they are short staffed which made it a challenge. Hallway carpets needs cleaned or replaced. First day after waiting for our room the hotel had no water, yes the whole hotel, when they got it back on 3 hours later we had no hot water, had to wait 2 more hours for that. The next day the power went out for 3 hours and I noticed the emergency lights was not working in some of the halls, don’t seem right and the odd thing is some rooms had power and some didn’t which was strange. The breakfast chef showed up half the time forcing them to have a buffet breakfast instead of being able to order something. Only one elevator was working so in the morning as everyone was leaving the hotel it was frustrating to have to wait on it. We were not offered any compensation other than a free breakfast one day which was disappointing.

Very good

Great Place

Liked: Very nice and clean

Always stay here for above...

Liked: Cleanliness & comfort & location
Disliked: No view out window

Superb

Liked: Reasonable price, good location, staff very nice.

Superb

We were disappointed.

Liked: The location and that our room was on the first flloor.
Disliked: No complimentary breakfast coffee that was offered was cold so tried to use coffee pot in room it didn't work. The bathtub shower was broke had hold it just so or it would pull apart. The pool area was not clean and way too much chemicals used so we did not use it. We stayed here a couple of years ago and it was really good then but this time was not good.This hotel cost142 for the night and it was not worth it .

Exceptional

Liked: The breakfast was good. The lack of options for potatoes was disappointing but otherwise was very good.

Very good