Hilton Garden Inn Raleigh/Crabtree Valley

I won't be back.

Liked: Check in and check out was easy.
Disliked: Was never told about funds being held on my card which caused a negative balance in my account because the hold didn't include my stay amount.

Okay

Liked: Yes
Disliked: Everything

Breakfast was really good. Staff...

Liked: Very clean, very nice staff.
Disliked: N/A

Exceptional

Exceptional

Superb

Frustrating

Liked: Breakfast was really bad. Eggs dry and flavorless, hash browns inedible, bacon awful, sausage fair. Staff was great. Facility is nice and room very nice
Disliked: Front door was broken and left open. An ashtray was outside the open door with a burning cigarette and smoke flowing into the main entrance so when I entered the hotel it was smoke filled. Front desk was understaffed. Elevator not functioning. Had to be escorted to room because I believe the keys were not functioning. Nice brand new tv in room but controller wouldn’t change channel so called front desk to repair. We figured out how to operate but you had to stand close to the tv to change channel. Next morningAfter breakfast I waited 10 minutes at front desk to be able to return to my room because elevator would not accept my key. Desk clerk was alone and on phone for 10 minutes while I stood waiting to return to my room. That’s all! Where is management.

Exceptional

Exceptional

Liked: Clean comfortable room
Disliked: Not enough parking

Amazing! Amazing! Amazing!

Liked: The property was beautiful! The lobby was so adorably decorated and welcoming. Lots of places to hang out and chat. We didn't get to test out the pool but it looked very clean! Our room was as expected and was what we seen online. Spacious and very clean. There were lots of extras they threw in. They have turn over service every other day which was lovely. The staff were very nice and happy to assist. We even lost a key and they replaced it free of charge, which seems like normal but some places do charge. The location is great, within several minutes of the Crabtree Valley Mall. Overall a great place to stay. We will definitely make this location our preferred hotel whenever we visit Raleigh! Thanks guys!
Disliked: The food itself wasn't all that great considering the prices. But again, the staff was great! We ordered a couple drinks at the bar which were delicious! I recommend the Lemon Drop Martini!