Hilton Garden Inn Raleigh Durham Research Triangle Park

Looks can be deceiving, plumbing...

Liked: Location commute to my destination
Disliked: They don’t stand behind their promise. The guarantee that if you make the staff aware of your problem, they will solve it. Front desk assistant said my concerns were above his pay grade and to wait until checkout to speak with a manager after confirming they were aware of the plumbing problem

Overall, I had a good...

Liked: The location was great for my visit.
Disliked: The only thing I didn't like was the bed. It was a mattress on a wood base and the mattress was smaller than a base. The wood base stuck out further than the mattress could fit.

Pleasant

Superb

Liked: Quiet and comfortable
Disliked: As I was leaving, I overheard a customer complaining that his car had been broken into. He and one more person had their vehicles broken into.

Superb

Has the potential to be...

Liked: The staff was friendly, and the dinner was delicious. I like that the room had a fridge. I also like the Zero% brand.
Disliked: The bed frame was large and clunky, I kept bumping into it causing me to get a bruise. The shower supplies weren't refilled and there was a hole in the wall. It cheapened the place.

Superb

Good

Liked: Had to kill a roach on the ceiling.

Exceptional