Hilton Garden Inn Queens/Jfk Airport

We were not allowed to...

Liked: Hotel seems nice.
Disliked: We needed rooms right away but employee did not care. She said hotel fully booked. Then why booking application allowed to book and accepted payment? When I asked to cancel my booking she said she will but it was never canceled and using the situation they took full payment.

Services advertised not provided

Liked: It was clean and comfortable in the room.
Disliked: Staff was rude. They will not give you anything for a breakfast they charge you for if you leave before 7 and they will not provide a shuttle they advertise as part of booking if you fly before 6. They refused to refund me for both services not rendered.

It was one of the...

Liked: Booking.com did not place this hotel at the right location on the map, it was not 8 miles away from the airport at all.
Disliked: I was not expecting dogs to be barking inside the hotel in the middle of night and woke the whole family up.

Very good

Liked: Convenient to air port
Disliked: Parking

Very good

Exceptional

Liked: The Staff was very professional and helpful. And accommodating .

Overall satisfactory. Clean and new

Liked: Cleanliness. And new.
Disliked: No breakfast available . Limited paid selection

Very good

Very good

Liked: The gave me great directions, I was all over even in the rain
Disliked: It rained the whole time.