Not pleasant due to the...

Disliked: The blackout shade was broken in the down position so we had no view out the window (we had upgraded our room to have a harbor view). The bathroom sink was clogged so it didn?t drain properly. The toilet paper holder was loose in the wall so it hung in the down position. The hallways had dirty dishes and dirty linens laying around.

Needs Tweeking

Liked: Convenient to major highway I 195. Inside garage as well as plenty of outside parking. You need to move your own baggage as was not aware of a valet. Very comfortable king bed. Breakfast was included in price. The coffee was so-so. Make the coffee with pods available in your room.
Disliked: The room was located overlooking a local park and I believe a part of Narragansett harbor - but there was a visible rusting sunken barge on view. It wasn?t worth the $$ to pay for water view. No pool on premises. We did not need a pool, but if you had children you may want that. Our room was not freshened one day. The large sliding door to the bathroom was very heavy and did not move easily. Requested adjustment which improved it to a degree. Also we needed to tighten each day the handle on the shower water controller.

Exceptional

Liked: The rooms in this hotel are always so clean and they look so modern! I believe this was my third stay here and I always enjoy staying at the Hilton Garden Inn. I usually attempt to get a room with the harbor view even though it might cost a bit extra but it is well worth it in my opinion because the view just gives your experience a bit more of a relaxed ambiance. Either way, this hotel is comfortable and well managed.
Disliked: I don't believe I have anything other to say than that this hotel always provides me with excellent service. They are who they say they are and always exceed my expectations every time I stay here. This hotel is overall excellent.

Good Lovation for the price.

Liked: Location. Friendly staff. Free shittle around the area, thank you for this service. It made our visit easy and convenient.
Disliked: Limited amenity example pool.

Pleasant

Liked: The room and staff
Disliked: The location- looks out onto dock land- even the rooms with a view.

overall very nice...

Liked: Quality of the hotel was great and the staff very professional..
Disliked: the free shuttle service sucked...called to be picked up and was hung up on 2 times had to walk back from Providence Place at 10 oclock at night...

Exceptional

Passable

The staff were not the...

Liked: The bar with a view of the water.
Disliked: Being placed on the first floor when we requested a higher floor when we booked the reservation.