Hilton Garden Inn Poughkeepsie/Fishkill

Disappointing

Disliked: I was really looking forward to loving our stay here, it was a little weekend getaway for my husband & I! For starters, our bathroom toilet had such low pressure that it took over 15 flushes for a little bit of toilet paper to drain away. Our shower did not have soap, which we didn’t complain about because it was too late- we had already gotten in the shower, so I had to take trip in & out of our shower to get hand soap from the sink. The pool water was freezing & the hot tub was not working, we were then told it would be off service for the rest of the season. We didn’t read correctly that breakfast wasn’t included, that was our fault. The morning of our checkout I was in the room naked when room service walked in, even though it wasn’t close to checkout time & we had the do not enter door sign hanging outside of our door— to make matters worse when this was discussed with the front desk all we got back was an “oh okay.” So we paid close to $350 for a one night stay, poor service & for nothing to work. We ran into another couple waiting for the elevator who had the same exact issues we did. Super disappointing, will not be going back.

Good

will not go back

Liked: location was great.
Disliked: they gave us a handicap room when I did not ask for one.our room smelt like urine

Very good

Passable

Liked: I only made it to the lobby, which was exceptional..
Disliked: We chose this location because of the hot tub, but it was under maintenance, so the staff said they would waive my reservation and refund me for the night. However, it’s been over a week and I’ve tried contacting them three times and I still have not received my refund..

Nice, comfortable overnight stay

Liked: Comfort, clean, and pet friendly
Disliked: $75/night for pet fee was excessive. All pet fees should be posted on Booking.com

Passable

It’s still good place to...

Liked: It’s convenient, clean, and friendly.
Disliked: Services wasn’t as prompt. We never got our extra towels or toilet paper.

It’s was a beautiful stay...

Liked: The room was very nice