Hilton Garden Inn Portland Airport Guest Reviews
Write a review
3.1 miles from Portland centre |
Write a review
Denise, Dorchester Mon, 23 April 2018
I arrived a little earlier and I was welcomed to check in. The front desk staff was very hospitable. I drink hot tea with milk, and the woman, I believe was Rachael, got me a cup of milk to take to my room, which was very helpful to me. The housekeeper (Teresa) was a doll; she showed me how to use the Keurig machine in my room. I would recommend staying there to anyone.
Liked: The pool was relaxing, and the hot tub nice and warm!
Disliked: Limited dinner menu; the food was delicious both nights I ate there; just needs more variety. Waitstaff very efficient and nice.
Vince Fri, 15 March 2024
Very good
Michael Mon, 11 March 2024
Closest Hotel to Portland Jetport
Liked: Location, airport shuttle, park & fly, bed comfort, soundproofing, quiet HVAC
Disliked: Entry light not working, HVAC control not working, request for car key for week's parking (not provided), noisy kids running up and down hallway
Tammy Sun, 10 March 2024
Exceptional
George Sat, 9 March 2024
Bad
Liked: All went well except the coffee maker.
Disliked: The coffee maker failed to work regardless of the sequence of buttons we pushed. Lights came on and we heard it hiss as though water were being heated, but no coffee ever appeared. Desk staff explained that we had to push the buttons in a particular order. That wasn't helpful and indicates it's a recurring problem with other guests. We were really expecting that coffee when we woke at 3:45am.
Karen Sat, 9 March 2024
Stayed twice within a week...
Liked: Location to airport--very good. Beds were comfortable. Room was comfortable and clean. Check in and out was simple. Staff attentive. I am a 61 year old female and was alone and felt very safe here.
Disliked: I had a terrific dinner--salmon, rice, veggies and wine. Breakfast buffet left a little something to be desired for the price. Hubby ordered breakfast off the menu and it was a little smaller than anticipated. Dinner was not the same category at all.
Nicole Thu, 7 March 2024
Not coming back
Liked: Location very close to airport
Disliked: Asked about checking in after midnight flight and was told this was very normal. Checked in around 130 am EST we were put in a room that had preplanned construction above us the next morning it was an abrupt awakening and the staff were not understanding of our displeasure. The beds were also quite uncomfortable we stayed pre and post flight because I prebooked both but would not stay again
Gerard Mon, 4 March 2024
Superb
Joelle Sat, 2 March 2024
Superb
Liked: The staff and their super cordial service. Clive even called up to our room to be sure we were comfortable and had what we needed.
Disliked: Booking.com not having my reservation paid for when I arrived. The Asst Manager of the hotel was going to bat for me but Booking was very uncooperative.
Se-jung Mon, 26 February 2024
Great location if you want...
Liked: Spacious room, comfy bed.
Disliked: The room door was broken and reported to the hotel staff but didn’t work properly.
Jason Mon, 26 February 2024
Very good