Hilton Garden Inn Portland Airport

I arrived a little earlier and I was welcomed to check in. The front desk staff was very hospitable. I drink hot tea with milk, and the woman, I believe was Rachael, got me a cup of milk to take to my room, which was very helpful to me. The housekeeper (Teresa) was a doll; she showed me how to use the Keurig machine in my room. I would recommend staying there to anyone.

Liked: The pool was relaxing, and the hot tub nice and warm!
Disliked: Limited dinner menu; the food was delicious both nights I ate there; just needs more variety. Waitstaff very efficient and nice.

Disappointed to be treated poorly...

Liked: The property was clean and well maintained
Disliked: It was just like home…. I made my own bed, took out the garbage, cleaned the washroom for the 4 days/nights we were there. No room cleaning at all was offered. We were told when we checked in to come to the front desk the next morning to get our breakfast vouchers. We didn’t make it the first morning but went the second morning, only to be told they weren’t included because we “booked through booking.com”. He was very rude, but reluctantly gave a single breakfast voucher to me for my son.

An excellent airport hotel

Liked: This is a very comfortable hotel for an early morning flight. It was quiet. And the shuttle was convenient.
Disliked: A little pricey and you had to pay for parking.

Good overnight airport hotel stay

Liked: Airport location, park-and-fly service, complimentary airport shuttle, exoected chain hotel cleanliness,, competitive price, very good noise proofing.
Disliked: Park and fly sign in complexity, understaffed and ordinary in-hotel restaurant (not terrible, not very good food).

Very good

Liked: The bed was very comfortable. I appreciated that there was a buffet breakfast in the morning.
Disliked: The room needed to be vacuumed. There was no conditioner in the shower. There was a crusty spot of something that was spilled on the rug. The housekeeper was very rude to another employee while I was walking down the hall and was very unfriendly to me.

Poor

Exceptional

Liked: friendly and motivated staff
Disliked: nothing

Best staff ever especially Elsie!...

Liked: The staff is exceptionally fantastic! Adam, Andrew, Hope was so helpful & Elsie is perfect- they were the best staff I’ve ever encountered! Initiative, friendliness & efficiency. Bright, energetic, knowledgeable & kind.
Disliked: Perhaps more snack options in the gift shop… even souvenirs like typically Maine items but loved the Whoopie pie. Lobby is bright & beautiful but perhaps a few more plants even if artificial. Still nice!

Bad

Exceptional