I arrived a little earlier and I was welcomed to check in. The front desk staff was very hospitable. I drink hot tea with milk, and the woman, I believe was Rachael, got me a cup of milk to take to my room, which was very helpful to me. The housekeeper (Teresa) was a doll; she showed me how to use the Keurig machine in my room. I would recommend staying there to anyone.

Liked: The pool was relaxing, and the hot tub nice and warm!
Disliked: Limited dinner menu; the food was delicious both nights I ate there; just needs more variety. Waitstaff very efficient and nice.

Pleasant

Liked: Clean and comfortable.
Disliked: We charged a $15 charge nobody could explain

Passable

Great location and amenities

Okay

Exceptional

Not likely to stay again...

Disliked: Housekeeping missed me the first day, even after I called the front desk and asked why. Apologies were made and assured me someone would come, they never did. I had to use dirty wet towels the following day. No compensation was made for the error. Stains on the comforter and a leaking shower and had a sticking door that needed someone from the front desk to open. Apparently they are aware there was an issue with sticking doors.

Exceptional

Everything was perfect better than...

Liked: Everything
Disliked: Nothing

Pleasant

Liked: Location
Disliked: My room had a very sour odor and the bathroom smelled like urine. I stayed last year at same hotel and all was good. The room felt dirty.