Hilton Garden Inn Pittsburgh-University Center Pa

Hilton Garden Inn is a very nice place to stay. Close to restaurants and the Petersen Center. The free shuttle service, so we didn't have to walk up that enormous hill, was so appreciated. Would definitely recommend this hotel to anyone attending an event at the Petersen Center.

Liked: The close proximity to our venue and the shuttle for taking us up the hill.
Disliked: Parking, so the valet was much appreciated and worth the additional cost.

Spacious rooms with good valet...

Liked: I liked the room, which was spacious. I also liked the valet parking, which was 7/24, and the staff were nice. The front desk was also very helpful to respond to your needs.
Disliked: I didn’t like the coffee in the room, where powder creamer was used. So, I got coffee from the lobby in the morning because there was cream.

Superb

Good

Disliked: The door to our room was hard to open and close

very nice clean/updated place overall

Liked: staff worked with me to adjust my type of room- although it took several phone calls...
Disliked: above, and pulling into parking ramp to unload often had a big wooden "horse" block -difficulrt to pull in checking into hotel, also if bar was staffed in afternoon our group would of purchased...,

Pleasant stay, games & books...

Liked: Location, friendly,
Disliked: Pillows

Left in the dark!

Liked: I liked the location in relation to Carnegie Mellon University. Your valet staff were also very accommodating and friendly with getting my vehicle. I did utilize valet a lot on my single day trip and never did they seem to be put-out by the notion of getting my car.
Disliked: The list is rather long for a Hilton. I expected a much better quality walking into the hotel. I was very let down by a few details. One of which was being stranded on my floor due to an electrical outage. Granted I was only litterally in the dark in the hallway for about a minute it it was still rather distressing. I was just about to touch the elevator down button when the power went out. Had I been stuck in the elevator I would have been very distraught. I decided to take the stairs down from the 6th floor as I did not trust the power grid in the hotel any longer. To my dismay, the staircase led to two options at the ground level. One option was the fire exit, the other was for employees only which led to the parking garage. I wanted to get to my family in the lobby. There was no option for that in that stairwell. I had to walk back upstairs to the second floor and ride the elevator to the lobby. I was also let down by the number of pillows supplied on the bed. Three pillows were not enough. The ones supplied were overly soft and did not provide any type of support for sleeping. My wife and I had to share the third pillow just to get to sleep. The final issue I had was the noise level of the air-conditioning in the room. It looked like an older unit and was very noisy the entire time it was on.

Very good

I would stay there again

Exceptional