Hilton Garden Inn Phoenix Midtown Guest Reviews
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3.1 miles from Phoenix centre |
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Diane P, Mesa, visiting Steele Indian School Park Sun, 6 July 2014
Liked: Hotel was very clean, safe and the staff was super nice. I have been to some 4 star hotels in Vegas recently and this one was far nicer, far cleaner and the rooms way bigger.
Phyllis, Sierra Vista Tue, 26 March 2013
Clean,warm and inviting. Beautiful decor inside and out. Very nice pool and hot tub area. Staff was friendly and helpful. Definitely would stay here again, and recommend to friends.
Liked: Friendly staff.
Diane P, Yuma Tue, 18 December 2012
Let us check in early; they drove us to the show at the Rhythm Room; had cookies waiting when we got home; nice staff and great directions to Melrose district - will stay there again.
Verified Hotel Guest Tue, 2 April 2024
Liked: Clean rooms
Disliked: Walk from Parking Lot to Hotel. Needing to validate parking ticket each time I parked.
Fernando Mon, 1 April 2024
It was ok but not what I expected from a Hilton
Liked: Location
Disliked: No house keeping on a daily basis
Fernando Mon, 1 April 2024
It was ok but not...
Liked: Location
Disliked: No house keeping on a daily basis
Janelle Sun, 24 March 2024
Short stay with many inconveniences
Liked: The fact that they accept pets was nice
Disliked: There was missing items in the room. Beds did not fit bed frames. There was still trash left from from previous guests. Restaurant/breakfast hours not accurate.
Janelle Sun, 24 March 2024
Short stay with many inconveniences
Liked: The fact that they accept pets was nice
Disliked: There was missing items in the room. Beds did not fit bed frames. There was still trash left from from previous guests. Restaurant/breakfast hours not accurate.
Patty Fri, 22 March 2024
Terrible management and zero customer service. Run down and definitely not even 3 star hotel.
Liked: Location
Disliked: Rooms are run down. No hot water and staff didnt notify or try to rectify the situation. The pool wasnt heated, probably due to boiler problem. The manager was rude and didnt try to come up with a solution for us even though another part of the hotel had hot water. I had to demand a room to shower in and then the next day when a room with 2 beds became available I had to ask for it rather than management offering. We should have just checked out and gone elsewhere. We received nothing for our inconvenience.
Patty Fri, 22 March 2024
Terrible management and zero customer...
Liked: Location
Disliked: Rooms are run down. No hot water and staff didn’t notify or try to rectify the situation. The pool wasn’t heated, probably due to boiler problem. The manager was rude and didn’t try to come up with a solution for us even though another part of the hotel had hot water. I had to demand a room to shower in and then the next day when a room with 2 beds became available I had to ask for it rather than management offering. We should have just checked out and gone elsewhere. We received nothing for our inconvenience.
Tamara Wed, 20 March 2024
It was ok. Location was where we needed to be and hotel was adequate but for the price, I expected better.
Liked: Location is great, room large, bed comfortable. The pool looked great although we didnt use it because weather was quite cool.
Disliked: Facility is dated. Carpet had stains, footstool worn, bathroom door warped and stuck when shut completely. The day we checked out, there was no hot water so it was either a cold shower or none. We reported it and the desk clerk said they were aware and working on it. I understand that this is a big issue and cant be fixed quickly but we were offered no compensation, so we paid full price to not have a hot shower available.
Tamara Wed, 20 March 2024
It was ok. Location was...
Liked: Location is great, room large, bed comfortable. The pool looked great although we didn’t use it because weather was quite cool.
Disliked: Facility is dated. Carpet had stains, footstool worn, bathroom door warped and stuck when shut completely. The day we checked out, there was no hot water so it was either a cold shower or none. We reported it and the desk clerk said they were aware and working on it. I understand that this is a big issue and can’t be fixed quickly but we were offered no compensation, so we paid full price to not have a hot shower available.
Jean Mon, 18 March 2024
Okay. Parking is far from motel.
Liked: After 7am, light were still out at the dining area. breakfast was not ready. Only coffee was ready.