Hilton Garden Inn Phoenix Midtown, Phoenix

Liked: Hotel was very clean, safe and the staff was super nice. I have been to some 4 star hotels in Vegas recently and this one was far nicer, far cleaner and the rooms way bigger.

Clean,warm and inviting. Beautiful decor inside and out. Very nice pool and hot tub area. Staff was friendly and helpful. Definitely would stay here again, and recommend to friends.

Liked: Friendly staff.

Let us check in early; they drove us to the show at the Rhythm Room; had cookies waiting when we got home; nice staff and great directions to Melrose district - will stay there again.

Passable

Exceptional

Very good

Not as expected

Liked: The property has a good location in downtown Phoenix with a pool, courtyard and hot tub. The lobby is nice.
Disliked: Upon arrival, the pictures of the pool were greatly exaggerated, as the entire pool area was about 25% the size it appeared n the booking details. We had a 7 night stay. After the second night without our room being serviced , I called down to the desk. I was told there would be NO room cleaning for our entire weeks stay because of the pandemic! We can request supplies and put our trash and dirty towels outside the room. Not exactly what I paid for... the rooms condition was a bit beaten up. The furniture was worn, drawers wouldn?t stay closed. Door frames were dirty, a large rectangle stain was on the carpet etc. we will not be returning to this hotel in the future.

Will definitely return!

Liked: Location of the hotel was great. We got to explore parts of Phoenix we didn't know about before! Staff was super friendly.
Disliked: The only thing I believe could use some help was the carpet in the rooms. Ours had a strong odor.

Passable

Liked: Great Location for this property. Clean hotel and was very welcoming to my daughters volleyball team. There were several families and was clean facility.
Disliked: Bathroom Toilet was broken requested service twice and was not fixed until last day.

Very good

Superb

Exceptional

Bad

Liked: We had a team dinner and the food was good. The girls had plenty of space to hang out in the hotel.
Disliked: When we arrived they tried to give us a King bed even though we booked a double. There are 3 of us. They said they had oversold and could give us a rollaway bed. We traveled for our daughter to compete for 3 days and it was not gonna work. They ended up giving us a second room and offered a discount which did not happen. We still paid our original full price. Our room had an ugly smell and the bed felt like there was a piece of metal in it. Also the thermostat was broken so out room remained cold. I asked for a second blanket. The desk said they would send one up which never happened.