Hilton Garden Inn Phoenix Midtown

Liked: Hotel was very clean, safe and the staff was super nice. I have been to some 4 star hotels in Vegas recently and this one was far nicer, far cleaner and the rooms way bigger.

Clean,warm and inviting. Beautiful decor inside and out. Very nice pool and hot tub area. Staff was friendly and helpful. Definitely would stay here again, and recommend to friends.

Liked: Friendly staff.

Let us check in early; they drove us to the show at the Rhythm Room; had cookies waiting when we got home; nice staff and great directions to Melrose district - will stay there again.

Exceptional

Mixed bag. Air conditioning lacking

Liked: Cookies were amazing
Disliked: Night person at front desk was a jackass!

Will not stay here ever...

Disliked: We flew in for a concert, our room was not ready when we arrived for checkin (wasn’t ready for over an hour and a half), we ended up in 2 full sized beds instead of the king we reserved - so that we could change and leave for the concert (which we left later than we wanted to due to this). We were given “breakfast vouchers” for 6:30 the next morning, but no breakfast was ready @6:30 and we had to leave to the airport. They were completely unprepared for the weekend (it caught them off-guard)!

Good

Liked: Very nice and clean
Disliked: I did not like the fact, then it said free breakfast vouchers, and the breakfast was priced way too high. We still had to pay the difference of the price of the food that didn't make any sense.Whatsoever i also expected to have a double room, not having the couch facing the bed.That was odd

We enjoyed our stay, it...

Liked: We didn’t have breakfast, would be nice if they had continental breakfast
Disliked: Maybe checking the pool, my daughter got stung by a bee,

I’d stay there again if...

Liked: Great location and good rooms.
Disliked: There was construction going on, which was inconvenient.

Exceptional

Disappointing

Liked: The location was great, with being so close to the hospital. The beds were incredibly comfortable and very clean. The staff was friendly and I appreciated the free parking lot.
Disliked: The pool was empty when we arrived, the listing specifically stated the pool is open. I usually always call beforehand to double-check that the pool is open but was overwhelmed and just trusted the listing. I'm super disappointed. I was traveling alone with 2 young kids in Phoenix, Arizona to visit my dad at St. Joseph's hospital (he is in long-term care currently). The hotel having a pool is always one of my top criteria for booking the room. So, to find out that the pool was closed after spending the last few hours hanging out in a hospital was incredibly disappointing. There was also construction going on throughout the entire area, from the lobby to my room, and our door stuck really bad.

Very good