Hilton Garden Inn Philadelphia Center City Guest Reviews
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|0.5 miles from Philadelphia centre|
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Emily, Farmingdale, visiting Franklin Music Hall Mon, 8 August 2016
Good place to stay plus it's next to the Reading Terminal Market.
Liked: Friendly staff and clean room.
Disliked: Everything was satisfactory.
Laura, Philadelphia, PA Sun, 19 October 2014
We stayed here only one night after attending a concert at the Trocadero Theater. We wanted to be close to the concert venue and we were! Only one block away. The neighborhood is kind of borderline so I'm glad we were didn't have to walk far. I would definitely stay here again for another concert in Philly. The room itself was clean and nice and the bed very comfy. Can't evaluate the food or pool or anything else, since we left early in the morning.
Liked: Great location; staff was nice; room was very nice!
Disliked: Was a bit pricey! The parking was $36 per night extra.
Tracey, Detroit Thu, 22 May 2014
They gave my prepaid room away due to overbooking. I had to drive to another hotel that was 10 more minutes away. I was told they would pay for that room but they didn't cover the $40 for parking for that room. They still have not reimbursed me for the money I already paid :(
Liked: Clean; nice staff.
Disliked: Overbooked; $40 parking fee.
Jenny H, Long Island Mon, 30 July 2012
Overall a positive experience. We stayed after seeing a concert in Camden - very convenient location for that purpose. The negative, however, was the parking. Nowhere on the website were we 'warned' that the hotel parking would be in a parking garage costing us $28.00 for the night. Obviously, being in the city, you're not going to park on the street. This parking garage was not exactly optional - and it was posted with signs directing hotel guests to park on the 3rd level. My biggest complaint is that this parking fee was not waived by the hotel. The discounted room rate doesn't mean much when you tack on $30 for a parking fee that no one mentioned.
Liked: Friendly staff.
Michele Sun, 14 July 2019
Will stay again
Liked: The room was huge and the bed and pillows were amazing!! Couch was comfortable. Very very clean room and bathroom. We stayed in a junior suite on the 7th floor. Highly recommend. Front desk staff and cleaning staff we came across on the floors were very friendly and helpful.
Disliked: It's not much of a complaint but the control for the blinds apparently wasnt working. We didn't call down and report it because we dont like people in our room once our items are unpacked. Not a big deal, we could pull them out and peak around them to see the street and weather.
John Sun, 14 July 2019
Theresa Thu, 11 July 2019
Liked: Restaurant was great! Across the street from my conference. Friendly. super employees!
Samuel Wed, 10 July 2019
Liked: All of the above and the particular staff member who take care of my wife and I and kept ?The Hilton promise? as well as the agreement of what was paid for.
Disliked: Afternoon/Morning shift people tone/demeanor came off as not really wanting to be there or want the ?Job?.
Tiffany Tue, 9 July 2019
Great accommodations at a great...
Liked: Beds were very comfortable, the room was newly renovated, and the breakfast offers lots of choices and was delicious! The location is wonderful for sightseeing and eating; can walk to everything!
Disliked: The pool area has a very strong odor of chlorine that I couldn?t use the jacuzzi
Valerie Mon, 8 July 2019
It was fantastic!!!
Liked: The location is perfect if you're going to spend time in the Reading Terminal Market. Great location all around. Close to the city tour route. The staff was great. There was a mix up with my bill however, it was corrected quickly. I will definitely stay here again!
Disliked: The hotel has a 30 % incidental hold which I think is excessive. They held the cost of the hotel and the incidental hold on my credit card twice. The rep in accounting acted as if it was no big deal! She wasn't apologetic but send my credit union the proper documents to remove the additional hold on the credit card
Eugenio Sat, 6 July 2019
Liked: Next to landmark and public transportation
Disliked: Forgot provide coupon for breakfast including Booking
William Sat, 6 July 2019
Elizabeth Fri, 5 July 2019
Exceptional staff and facilities!
Amanda Wed, 3 July 2019
Disliked: The breakfast was not great. Watery eggs and a very long line for pancakes and omelettes