Name: Hilton Garden Inn Ottawa Downtown
Address: 361 Queen Street, Ottawa, ON
Telephone: (888) 420-1643

Very good

Hotel is good but needs...

Disliked: From the start, the check-in process was extremely slow. A Few customers cut in line, and the staff didnt even bother to inform them about line manners, and also staff provided little to no information about hotel procedures or amenities. I was also informed that housekeeping requires 24 hours’ notice—something that was neither communicated in advance nor reasonable for guests expecting standard daily service.To make matters worse, the overall attitude of the staff was unwelcoming, with interactions that felt dismissive and at times rude. This is unacceptable from a brand that positions itself as a leader in hospitality.I am not interested in a generic explanation about hotel policy. I expect this feedback to be taken seriously and addressed directly.

Pleasant

Liked: Front desk staff were pleasant and helpful. The room was clean, comfortable, as good as expected. No problem there.
Disliked: The breakfast was a disappointment. Pulled pork and falafals on offer instead of Canadian bacon or ham? Cold, greasy turkey sausages. The orange juice ran out. The eggs ran out. The toaster did not work. The one staffer was running ragged trying to keep things filled up - and complaining loudly about it. It was a real letdown.

Very good

Liked: Great location for access to Ottawa city centre

Very good

Good but due to breakfast...

Liked: Hilton started charging for breakfast which is a shame. Very poor food and the same when didn’t use to charge. If you are asked to pay $23 for a breakfast it is expected to have a better variety of fruits, cheese, ham, etc. too bad

Pleasant

Liked: the price and location was good. easy check in. private parking. amazing blackout curtains.
Disliked: bed and pillows were not comfortable. loud neighbours who were slamming their doors until 5am. neighbours tried getting into our room at 3am thinking it was there room. was under the impression that parking was included but it was not and costed $25 for 24 hours.