Good

My Place to Stay in...

Liked: Room was spacious , love the tubRooms service was fast and delicious
Disliked: The pillows are much too soft and uncomfortable

I will stay there again.

Overall a pleasant and unproblematic...

Liked: Location was decent and parking was plentiful. Staff were friendly and rooms were very comfortable.

Superb

Exceptional

Liked: breakfast

Below average

Liked: This chain is fairly dependable. The decor and rooms are getting tired at this location.
Disliked: We arrived late into Ottawa (2 am.) and the airport shuttle which was advertised as 24/7 was unreliable. I had to call the hotel 3 times as we waited outside in very cold temperatures. I was told the driver was on a break between 2:30 and 3:00 am. This is unacceptable especially when one is arriving in the middle of the night expecting prompt pick up from the airport. When we arrived at the hotel, the front desk person did not greet us or welcome us and was unfriendly. Having stayed at this chain many times, I would expect at least a Hello and a Welcome to The Hilton Garden Inn. When we finally got to our room at 3:00 am extremely tired, we had to endure noise in the room above us and in the hallway for an hour or more that sounded like children running back and forth and making a lot of noise which seemed very odd considering the late hour. I think I may try one of their competitors the next time I need a hotel near the Ottawa airport.

Very good

Very good