Hilton Garden Inn Orlando Airport

Exceptional

Good

Very good

Liked: The hotel was nice and clean
Disliked: Even though the hotel was very nice and clean the room has a weird smell that triggered my allergies

Superb

Very good

Liked: Nice place, nice pool.
Disliked: Shower didn't have good pressure

Good

Good

Very good

What was supposed to be...

Liked: Room was clean.
Disliked: I waited 50 minutes for the free shuttle and had to call twice. After the second call, the person at the reception finally admitted they hadn’t lifted a finger after the first one. I was exhausted after more than 12 hours of travel, yet I still had to wait pointlessly for the first 30 minutes.When I arrived, there was only one guy at the reception. He admitted he was overwhelmed and couldn’t keep up with the phones or the guests. When I tried to get an invoice, he just kept repeating “I’m sorry, ma’am” over and over, clearly using it as a shield to avoid dealing with anything. He was completely helpless and seemed to think saying “I’m sorry” was a free pass to do nothing. While I was speaking with him, he kept answering the phone, telling every caller, “Could you please hold?”—and then leaving them on hold forever.The Wi-Fi didn’t work for three days. I arrived on Monday, and they told me it hadn’t worked since Friday—yet they still hadn’t fixed it.This was honestly one of the worst hotel stays I’ve ever had. I highly do not recommend it.