Hilton Garden Inn Norwalk

Amazing!

Liked: I liked everything from the services to my room to the location to the staffing.
Disliked: I liked everything. I have no complaints.

The very first impression was...

Liked: The housekeeper lady was awesome and kind
Disliked: The front desk night African American guy has zero coustumer service , rude impolite or welcoming.!

Exceptional

Very poor

Liked: Easy to get to, location
Disliked: The room was supposed to be on a smoke free floor but it stunk of smoke which made it very difficult to get a good nights sleep and the bed was not comfortable…

Relaxing, comfortable, enjoyable

Liked: It’s clean, comfortable, great location. You feel comfortable and the staff are laid back and friendly
Disliked: No issues

This hotel has been my...

Liked: location and staff
Disliked: The air conditioning in the lobby did not work the entire time we were there. 90 degree weather, excessive humidity made for no use of the breakfast or bar. The air conditioning unit in the room barely worked and was extremely noisy. The pillows were incredibly uncomfortable.

Pretty good place to stay,...

Liked: The room was comfortable and all amenities were in good condition
Disliked: Breakfast was not that good, poor quality of some items. odd setup for eating/food buffet. The layout of the building was confusing in that multiple entrances and hallways.

Pleasant

Liked: Good breakfast buffet, location and it was clean.
Disliked: The hotel had a moldy smell. And the room had a lot of febreze smell to cover the moldy smell. The rooms need updating.

Exceptional

Liked: Breakfast was amazing rooms very clean hot tub and pool was clean THE WHOLE ENTIRE STAFF WAS AMAZING THE ENTIRE WEEKEND ALSO THE LADY THAT SERVES AND CLEANS THE FOOD AREA WAS AMAZING I completely enjoyed my stay I come here at least twice a month
Disliked: I loved everything