Not up to HGI's standards.

Disliked: We made a reservation for a room with two queen beds; at our 7:00 p.m. check-in, that sort of room was "not available." What does "reservation" mean to Hilton Garden Inn?? Room 318 was not checked thoroughly: no shampoo or lotion were in the bathroom; instead, three samples of "Conditioner" were the only samples provided. The plastic hand-held shower attachment is broken, leaving the shower head situated about eight feet from the floor. The kitchen'sgrill (and other equipment?) was inoperative, limiting cooking and choices in the kitchen (e.g. no cookies, et al.). We've stayed in many HGI's; this one does not measure up to HGI's standards.

Disappointing

Disliked: room was a freezer....heating was not working...cold air from the very noisy windows unit

Good

Liked: Convenient

Great

Liked: Everything was aaaaaaamazing
Disliked: N/A

Superb

Liked: Location. There are several great restaurants you can walk to in less than 5 minutes.
Disliked: There was a lot of construction going on, I felt like they should have offered lower prices due to that fact. The only complementary food/beverage was coffee and ice water in the lobby (where there was dust and construction). Bottled water in the room was $2.00 unless you were a Diamond, Gold or Silver member. With all the construction, it should have been free. I was disappointed.

Pleasant

Liked: Location for my needs
Disliked: Under construction, could have lived with that except the first room we were given was not even finished for people to stay in ,the bathroom was not even clean. If not for the young lady who came up to our room ,by the way she was just helping out worked at another motel, we would have walked out. She took over and we got everything under control

Liked: Style and location
Disliked: Remodeling in major section of the lobby and breakfast area. The headboard in my room was mounted 6" to high so my pillows disappear behind the matress at night numerous times. The pillows all sucked too soft Someone spilled cocoa mix down the hallway.

Liked: Location

Liked: price. pretty basic, but fine.
Disliked: ac outlets