Hilton Garden Inn Newport News

Superb

Great place to book

Liked: Front hostess was wonderful. Nice polite and friendly Rooms were exceptionally clean. Beds very comfortable

Short and sweet.

Liked: The staff were friendly and helpful. The facility was really nice, clean, and roomy. My room was bigger than I expected, which was a treat.
Disliked: I thought the restaurant downstairs was kind of pricy. The breakfast was a standard buffet with sufficient choices, but I had seen an ad saying it was 7 dollars per person, and it turned out to be 15.

Will stay again

Liked: Beautiful and clean. Kids loved the pool
Disliked: Didn't realize the breakfast wasn't free and had to pay extra.

Good

Liked: Room was very clean but location and the bogus meal charge would probably keep us from staying there again. And the cost compared to other hotels within about 25 mile radius.
Disliked: Location was rather isolated which left us not feeling entirely comfortable staying there. We did not take advantage of any of the meals/drinks offered for purchase but still ended up with a meal charge we had to dispute and have removed from our credit card. That seemed rather sloppy service. Also room was over $160 per night with all the fees and taxes and didn't include a continental breakfast. Bottled water in room was free only to certain membership classes.

Nothing additional to say.

Liked: Location. Easy to get to a highway.
Disliked: My room had a musty/mildew smell. Also the bar was not open on Saturday.

pay attention to the details

Liked: the place looked good and the location was good
Disliked: hair in the shower walls, elevator noise from far away

Very good

Exceptional