Hilton Garden Inn New York/Central Park South-Midtown West Guest Reviews
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Lindsey, Harrisburg
The staff went out of their way to help me in and out of my room. When asked a question or asked to do something they went above and beyond. I couldn't have asked for anything more.
Liked: Staff was very friendly and helpful.
Stephany Sat, 26 July 2025
Superb
Job Fri, 25 July 2025
Very small lobby. In the...
Liked: The staff was very friendly
Disliked: Very cheap hotel room, broken elevators and a lot of stuff in the room was broken.
Heather Thu, 24 July 2025
Great location for a weekend...
Liked: Great location. clean and inviting.
Disliked: Nothing. All good.
Dobson Wed, 23 July 2025
Great Location, walking distance to...
Liked: Location was great, plenty of food options near by. Walking distance to Central Park and time square. Walking distance to bus tours
Disliked: I waited over 30min for an elevator, the fitness room and guest laundry were closed for refurbishment but no notice was given at check in or in the website. Staff not helpful, when we asked about laundry, kept directing us to the hotel laundry service, but we had bulk laundry to catch up on. Ended up walking a couple of blocks to a laundromat in Hells Kitchen.
Rose Wed, 23 July 2025
Very good
Liked: The location was perfect and the staff were friendly and helpful. Our room was relatively spacious for that location.
Disliked: There were only 2 elevators working and they were extremely slow.
Pirojsha Tue, 22 July 2025
Superb
Mai Tue, 22 July 2025
Check your receipt before you...
Liked: -The location was the best.-Big room
Disliked: -Broken elevators. Sometimes I needed to wait for 10 mins.-When I checked out, the first receipt was wrong (they charged me 120USD more). I noticed that and front staff corrected the rate. -I wanted to double check about the receipt but this hotel never replies to emails.(I could get the refund. So at least I am happy about that. Thank you!)
Cinzia Tue, 22 July 2025
Exceptional
Liked: We liked the location, close to the subway and Times Square. The staff was very helpful and friendly. The atmosphere was simple and clean.
Ivan Mon, 21 July 2025
Really good, especially if you're...
Liked: LOCATION.. Couldn't have been better. ROOM.. Very adequate, clean, spacious, and comfortable although no USB outlets in room or bathroom. Bring your own plugs. STAFF.. Exceptional. Friendly, helpful and accommodating.
Disliked: Elevators.. Antiquated, small and slow.
Alanna Mon, 21 July 2025
Superb