Hilton Garden Inn New York/Central Park South-Midtown West Guest Reviews
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Lindsey, Harrisburg
The staff went out of their way to help me in and out of my room. When asked a question or asked to do something they went above and beyond. I couldn't have asked for anything more.
Liked: Staff was very friendly and helpful.
Samantha Thu, 12 June 2025
Bad
Kris Wed, 11 June 2025
Great Spot - Reasonable Price
Liked: Location was fantastic - really close to Broadway, Times Square and Central Park, yet no noise in the room.Bed was comfortable, has fridge and microwave. There is a coffee machine and they even brought me a kettle to make tea.Various train routes available close by and a couple of supermarkets on the corner of 8th Ave.Everywhere in New York is expensive, but this was a little more affordable for such a good location. Would definitely stay again.
Disliked: If I have to pick something, the shower is horrible. Once you figure out how to actually find the hot water, (which is not really hot) the water pressure is really bad.The lifts are a little slow but that is common in multi-story busy hotels.
Francesco Tue, 10 June 2025
Poor
Fran Tue, 10 June 2025
This hotel was conveniently located...
Liked: Location was great. Staff was great!
Disliked: Elevators
Manuel Mon, 9 June 2025
Very good
Aishwarya Mon, 9 June 2025
Good location but
Liked: Location is very central -- Time Square, Rockefeller centre and Broadway Theatres are accessible within 5-10 minutes of a walk.
Disliked: Lifts take >15 minutes to arrive even during the non-busy hours. They had engineering work going on during our stay -- the tap and shower spat turbid/muddy water. They did not care to warn us about that. The next day, boilers were down and there was no hot or even lukewarm water in the shower -- again, no warning. This property did not live up to the Hilton standards even a bit!
Gail Mon, 9 June 2025
Superb
Fabio Mon, 9 June 2025
Pleasant
Alice Sat, 7 June 2025
Good
Disliked: Elevator problems
Natasha Sat, 7 June 2025
Definitely recommend
Liked: The customer service was beyond excellent and I would definitely recommend the Hilton brand to anyone travelling for work, a holiday or other.
Disliked: Nothing! Thank you for making my time at your hotel so pleasant and for making my work voyage so easy. I was taken away by your customer service.