Name: Hilton Garden Inn Times Square Central
Address: 136 West 42nd Street, New York City, NY
Telephone: (888) 420-1676

Hilton Garden Inn Times Square Central Guest Reviews

Overall Average Score:

Good (3.8 out of 5)

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Wouldn’t stay there again.

Liked: Location good if you want to be in the center of time square.
Disliked: We had a breakfast included. It was terrible. Buffet included scrambled egg, bacon and some potatoes. Offered a menu if you didn’t want buffet but were out of everything in the menu. So bad there were no pancakes or jelly.

Rating: 6/10 – Clean Hotel,...

Disliked: I stayed at this hotel recently and would rate my experience a 6 out of 10. On the positive side, the hotel was very clean and well-maintained. The check-in process was smooth and efficient—the system they use is modern and works brilliantly.However, I was disappointed by the attitude of the staff. They came across as somewhat rude and unhelpful. I asked if I could charge my phone in the lobby, but was told there were no available plugs. Instead of trying to assist, the receptionist directed me to go to the building across the street. That lack of basic guest support made the experience less welcoming.Overall, while the facilities and cleanliness are excellent, the service definitely needs improvement to match the quality of the rest of the hotel.

Good

Exceptional