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AustraliaHilton Garden Inn Nashville Franklin Cool Springs Guest Reviews
Overall Average Score:
Excellent (4.25 out of 5)
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Casey Sun, 13 July 2025
Definitely recommend and will return...
Tiffany Sun, 1 June 2025
Very good
Claxton Sat, 31 May 2025
Convenient and comfortable
Liked: I was charged an additional $25 on my card for incidentals, which I was told would be refunded if I did not purchase anything, which I didn't. I was not informed of this before check-in and don't approve. I am now waiting for my credit.
Disliked: See above.
Amanda Mon, 12 May 2025
They need to clean and...
Liked: Location
Disliked: The cleanliness, our room wasn't ready, the fridge was leaking, it was fine but not good.
Tiffany Fri, 9 May 2025
great location, clean and quiet
Liked: The location was great, lots of food options around and less than 30 min to Nashville downtown. Clean, had microwave and mini fridge, nice workout gym. Having a proper door to the bathroom.
Disliked: Lighting in room was VERY dim. Pool was not very warm. Peeling paint in high humidity areas (our shower, the pool area). Shower stall door is awkward with the interior handle placement making it narrow. If you try to move the door with the handle to the other side water gets through the crack between the doors and all over the floor. Not enough hooks for used towels (only one!).
Amber Wed, 16 April 2025
Exceptional
Anne Sun, 13 April 2025
Passable
Liked: Loud room. rooms need TLC
Samantha Thu, 10 April 2025
Very good
Laurie Mon, 31 March 2025
Beautiful hotel, vert clean and...
Liked: Didn’t have breakfast
Ms.charboneau Sun, 16 March 2025
My 1st stay in Franklin
Liked: Just about everything.
Disliked: When I first checked in the bathroom in my suite smelled like sewer. Also the bathroom outlet didn't work and the cable television would work. I got both the television and outlet fixed and just never said anything about the smell.
