Hilton Garden Inn Charleston / Mt. Pleasant Guest Reviews
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2.1 miles from Mount Pleasant centre |
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Edward Tue, 12 March 2024
We had a great stay!
Liked: We are on a family cruise. The Hotel was very close to our port.
Disliked: The parking lot construction.
Angela Wed, 21 February 2024
We only stay one night...
Liked: Location
Disliked: It was under construction but still clean!!
Shannon Wed, 21 February 2024
Exceptional
Amy Wed, 21 February 2024
We want to be reimbursed...
Liked: Disappointed in facilities.
Disliked: The room was never cleaned during our stay and trash was overflowing, beds unmade and towels dirty, not to mention the hairdryer had some sticky film on it. We found out the hotel was under renovation after we arrived, with only one elevator working and materials sitting in lobby. Fitness center also virtually nonexistent as it was under renovation and looked nothing like hotel’s photos of it.We would never have stayed here if we knew this hotel was undergoing repairs in advance. It should have been noted on the website.
Gerdes Tue, 20 February 2024
Superb
Lisa Mon, 12 February 2024
Good location
Liked: Location was good for visiting Mount Pleasant area and also it is a fairly easy drive into Charleston.Free parking on site.
Disliked: Property is under renovation so some facilities such as laundry are not available and there were workmen, cables and equipment and noise all over reception and breakfast area. This was not notified in advance and no reductions were offered.Rooms are only serviced on request but we were not told this on arrival
Grace Fri, 2 February 2024
Perfect
Liked: The staff was awesome. Breakfast was excellent
Wykita Mon, 29 January 2024
I was very comfortable in...
Liked: I like that it was very clean and comfortable
Disliked: I booked here because it had a fire pit area that I was looking forward to hanging out by, but the area was locked up pretty early in the evening. The front desk agents also didn’t offer any information about the amenities and services without me asking.
Carmella Sat, 27 January 2024
Did not meet Hilton standards
Liked: Breakfast was $16 per person
Disliked: Phone in room did not work. When we called desk to report it she hung up. When he called back to read her the Hilton pledge if they could do anything to make your stay better she hung up. No clock in room. She said when the remodeled they removed all the clocks! Next morning a nice young man was on desk and was astounded that we were in a room where the phone did not work and when we explained what had happened he aplogized.
Cindy Mon, 15 January 2024
Exceptional
Liked: Location was excellent. Easy access whether driving or walking.