Hilton Garden Inn Morgantown Guest Reviews
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|3.5 miles from Morgantown centre|
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Anonymous Sat, 25 January 2020
Alannah Mon, 20 January 2020
Anonymous Fri, 10 January 2020
Overall the stay was nice,...
Liked: The location of this hotel was ideal with great food, close to many outlets, and ease to navigate in and out of the city. I would say it was a great location. The food for the breakfast was amazing, and a close first for some of the best I have had within a hotel.
Disliked: The hotel seamed a little outdated. The room was not the cleanest and water was constantly dripping from the sink. We also felt judged by the staff for staying there at he hotel. We were stared at the entire time in the lobby.
Amy Mon, 6 January 2020
Liked: The room was clean, the pool, spa and fitness center was all clean and we got to enjoy all of them during our stay.
Disliked: The first nights stay was really great, the 2nd night stay was a bunch of bullshit! It was New years eve and loud music played all night...could barely sleep from the thumping of the music. Got up that morning for breakfast and was treated like a theif and trash by the breakfast hostess. She refused to let us eat until she could prove that we had paid for it like we told her we had. Our breakfast price was in with our room price because we used booking.com. She became very rude and hateful and told us that we may have had breakfast there yesterday but she couldnt see where we had paid for that day. "LIKE WE WERE TRYING TO STEAL BREAKFAST!!!" I have never experienced something like this before. My husband is a very respectable Sargent of the West Virginia State Police, and he has been extremely busy with his job. We decided on this hotel and area just to get out of town for a couple of days to relax and enjoy the New Years Eve together. I sure hope that no one else has to deal with this kind of behavior. She needs to be delt with, and learn that in a hotel like that you need to show respect to your guests and show professionalism. She was walking around the whole time with a grey hoodie on unzipped with the hood up. I was to afraid to order my breakfast from the kitchen, because I was afraid she would spit in it. She told another guest in front of us that she had been there all morning and now she was in a very bad mood. We stressed to the front desk clerk, that we were bothered by the way she treated us. He said he was sorry and that he seen and heard her and he didnt know why she done that. He said if it would have been him, he would have just gave us the breakfast. The way things look, we wont be staying at that hotel in the future.
Deanne Mon, 23 December 2019
Liked: Staff very friendly and helpful. Close to restaurants and groceries. Breakfast was great!
Disliked: Heater loud water pressure in sink was not great
Adrin Mon, 23 December 2019
Liked: expected a complimentary breakfast or at the very least "coffee"
Disliked: could not close shower door completely elect recpt in bath room did not work
Peter Thu, 19 December 2019
Not nearly as good as...
Liked: Room nicely furnished & beds very comfortable. Check in & out was easy.
Disliked: False Fire alarm at 4:00 pm in the afternoon. Water was shut off in the afternoon but we were not informed when checking in.
Tracy Thu, 19 December 2019
Carlos Mon, 25 November 2019
Ian Tue, 19 November 2019