Hilton Garden Inn Minneapolis University Area

My room had 24/7 mechanical clunking intermittent noises which drove me crazy. Asked about another room but place was full. Asked for walking directions at desk multiple times, but got almost totally wrong answers. Had diamond level but paid for breakfast and internet which apparently would have been free. Asked about a business center for computer access but didn't have one. Listing said place had shuttles but I found out it was only to/from hospitals - would be nice to have online listings say this because I needed it and it helped me decide to stay there. Ate at breakfast "buffet" and half the items were empty, so unavailable. One poor person was running ragged trying to serve guests and do food and drink, and it was too much. No plates or silver for buffet. I could go on and on...if I am up there again I will look your place up :)

Liked: It was a place to stay on short notice which I appreciated.
Disliked: People at desk?

Liked: Very nice and clean and quiet.
Disliked: No breakfast or coffee. Had to pay extra for parking.

Had a great weekend -

Liked: Location was excellent
Disliked: Parking was pretty tight, but the overflow lot helped a bunch -

Great

Liked: Room was very clean front desk was very helpful
Disliked: Hard to see where to park

Good

A quality establishment that warrants...

Liked: Professional staff. Location to medical facilities. Clean and comfortable accommodation.

Bad staffing who doesn’t care.

Liked: Got there and immediately when we went to our room it smelt like weed. We had requested to be moved to a new room and the lady at the desk said she didn’t have that power to do that. Didn’t call for help just pretty much told us to deal with it. We went to a concert and came back and it was 10x stronger and they were pounding and screaming almost the entire night. Called the desk to complain. They said they were going to speak to them to remind them of quiet hours. But we listened and waited to see if we would hear anyone actually knock on their door. No one ever did. And it was loud the entire night until about 4:15 am…Room was clean- stunk bad though

Superb

NO FREE PARKING

Liked: They charge for PARKING!! $30/night in their parking garage, which states park at your own risk as they aren't responsible!!....UNBELIEVABLE Never experienced this in my life. I already paid to stay there they should have complimentary parking! Pool was also closed 1 of 2 nights we were there. NEVER AGAIN!!

Exceptional

Liked: We had a wonderful stay. The front desk staff was so helpful and kind

It was good for what...

Liked: The lobby was very nice
Disliked: The neighborhood