Hilton Garden Inn Memphis Downtown Beale Street

Overall my stay went very...

Liked: I was impressed with this hotel as it was clean, tidy and respectable. The staff were friendly and most helpful. I very comfortable there and respected. I also felt that my custom was valued. The shop there was useful.
Disliked: I thought that the area surrounding the swimming pool was a little slippery and if not careful you could easily have an accident.

Pleasant

Liked: Very friendly staff and the room was great. You had to pay for breakfast but it was very nice. Not too far from Beale street.

Exceptional

Exceptional

Exceptional

Liked: First off the staff! Dawn... the BEST customer service I could ask for. She knew who we were when my husband and I arrived at the hotel. The interactions I had with her from the first conversation to the last was pleasant. She was very informative and knows her job very well. She answered any questions I had. She deserves a raise and a promotion! We're from Chicago, I've been in Customer Service and Social Services for about 25 years and to get that type of customer service in return from her felt great! She kicked it off.. then Tiffany was busy, multitasking and just knew from literally the look on my face, she knew where I needed to go just from me walking in.. perfection. Stephanie was also amazing when we checked out giving see ya'll next time vibes! The Front Desk is the bomb.com. I can't forget the woman who helped us during breakfast.. even though some people may think its small BUT she told us to try the grapes. I don't know what they did to those grapes but they were SO GOOD! I don't know her name but she was also so very sweet. The bar staff was so nice, the drinks were made perfect, the vibes, the crowd, the DJ, relaxed, literally felt like I was at home.. just great! The staff overall was top tier and greatly appreciated! We will be back! Thank ya'll for giving me my 1st great experience in Memphis.

Superb

Liked: I would stay ag6
Disliked: The service

Good location for Beale Street....

Liked: I liked the fitness centre. I liked the eating area.

Exceptional

Very good