Hilton Garden Inn Madison West/Middleton

Superb

Superb

Liked: Convenient location and good service
Disliked: Nothing

It was beautiful I love...

Liked: Everything I always stay this hotel it's bout time for me to start getting discounts
Disliked: None

We had a decent stay,...

Liked: Location
Disliked: Hard bed, sheets don’t fit, low toilets, limited breakfast choices , could not reach night staff when a problem arose

Very good

Liked: Comfortable room and bed. Good temperature control. Friendly staff that are very helpful. Billing all as expected.
Disliked: Food was really not great. Breakfast choices are limited and sweat under a steel lid under a hot plate for hours. One morning I asked to take away a bowl of their fresh fruit, but there were no lids for the cardboard containers. So the server came out holding cling film. The melon when I went to scoop it, was slimy and obviously very out of date. The staff apologised but the whole thing put me off their food for the whole trip.

With an excellent location and...

Liked: The location for breakfast was great. The service was outstanding. The food was OK.
Disliked: What could have been better is access to rooms via the key card. It was not easy to convince the disk on the door to respond to the keycard. I’ll bet that’s an expensive system, but it doesn’t work as well as well

Good

Liked: Bed linen was sub par
Disliked: Better linen

Good

Liked: The hotel was beautiful and updated. Loved the heated smoking outdoors. Room was very nice.

Exceptional

Liked: Everything!