Exceptional

Good

Exceptional

Conveniently located hotel

Liked: The hotel is very conveniently located close to a subway station which makes it easy to reach Manhattan very quickly and it takes about twenty minutes by public transport to reach La Guardia airport. Furthermore, this is an affordable and clean place to stay. But the best thing about this hotel is its staff. Everybody was incredibly kind and sweet.
Disliked: There are only two elevators and they work based on a very strange logic, so especially during the morning peak hour, it is normal to wait for five or even more minutes until one of them arrives.

Good location

Liked: Location was good by being very close to the Queens Place metro stationReception was helpful to change the first roomThe room with 2 queen beds was OK for 3 adults
Disliked: First night we stayed in a room with a queen and a sofa bed. When you open the sofa bed, there is no room between the queen and end of the sofa bed. Those kind of rooms should not be sold for 3 adults. Thanks to the reception guy that he changed the room with a room with 2 queen beds.

Very good

Liked: Customer service was exceptional .The manager on duty, I forgot her name made me feel welcome.The rooms weren't ready at 330pm when I arrived and she was able to get me a room. After working all night, I was extremely tired. Because of her service, I will be back.
Disliked: The first room I was given. Smelled like cigarette smoke. However, I called housekeeping, and they changed my room.

it was a bust

Disliked: the air vent in my room was not clean and the air quality was extremely pooralso the front desk both when I checked in and checked out did not look up once to greet me they just went back and forth shuffling papers for a few minutes until I had to say something the bartender when I ordered food at bat couldn?t of been less interested in helping

Superb

Very good