Hilton Garden Inn Long Island City New York

Exceptional

Liked: Staff was excellent

Uncomfortable but conveniently located

Liked: the location was very good for our purposes
Disliked: We booked a room for four people. The room was tiny, with a foldout bed that unfolded right up to the other bed, leaving absolutely no room to maneuver. The only pillows provided were for the queen bed, not for the foldout. There was no blanket for the foldout. As we were unfolding the sofa bed, we noticed nasty (blood/urine?) stains on the underside of the mattress. We were only given towels for two people. It was not a comfortable experience

highly recommend

Liked: Location. It was two blocks from the Queens Plaza train stop. There were several markets and restaurants nearby. The neighborhood felt very safe. Although the hotel is on a busy intersection and near the train it was very peaceful and quiet.
Disliked: The price- It was less expensive than a hotel in Manhattan but still not inexpensive.

Exceptional

Liked: The STAFF! Every person was not only courteous but willing to help. Great customer service! The room was clean and comfortable.

Location, Deposit Fraud

Liked: Location is good, close to subway station and Manhattan. Room is comfortable and cozy. Staff gave us coffee pods and cups each time we asked, which was very convenient.
Disliked: Deposit is nightmare with this hotel. they suppose to charge USD 400 for deposit which told us while we were checking in but they charged hotel price plus deposit fee for deposit while we checked out. and it took 30 days sharp to refund the all the amount which took all my credit card line for a month. i couldn't use my credit card until i got the refund, this was not cool, don't pay with your credit card!

Superb

Disliked: The room was a little cramped, with the sleeper open- it was impossible to walk around. The bed was so close to the closet door that I kept hitting myself with the closet door handles just getting out of the bed. Everything else was great!

Bad

Liked: I really frustrated with the front desk service. There is bed bugs, my left arms all bite. I reported it to the front desk, they only mentioned that no one can come at that moment and they don’t care about my google review. No more next time.

Disappointing

Liked: It was ok
Disliked: No parkingDidn’t clean room for second day stayLocation was less than desirable

Very nice hotel!

Liked: Location is perfect, the staff are helpful, room is clean all good!
Disliked: the room for 3 person was a bit small