Hilton Garden Inn Knoxville/university Guest Reviews
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|0.9 miles from Knoxville centre|
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Clara, Chesnee, visiting Thompson Boling Arena Mon, 12 December 2016
Hubby and I went to see Chris Young perform at Thompson-Boling Arena which was easy to get to from this location. You could walk there in better weather. Just outside the university and many fast food places were there and nicer dining, as well.
Liked: The valet service was great; the room was clean and comfortable; the breakfast was exceptional. The entire staff from front desk, valet and wait staff were friendly and helpful.
Disliked: The shower door only opened on one side - that didn't allow for me to test the water before getting in. Getting in and out of the hotel was tricky due to construction and the hotel front was in an alley.
Kashia, Jonesborough, visiting Thompson Boling Arena Sat, 1 November 2014
Liked: Great service; clean rooms.
Disliked: Our room was right next to the elevator so we could hear it all day/night.
Marilyn Fri, 19 October 2018
Liked: Really lovely staff.
Disliked: There was a mix up at breakfast, it was not included although I had paid for it when booking.
Tressa Mon, 15 October 2018
probably won't stay again
Liked: quiet near campus nice staff
Disliked: No hot water for showers MULTIPLE times. No where for parking let alone drop off ..cones all over the place a real cluster
Mary Fri, 12 October 2018
Marilyn Sun, 7 October 2018
Disappointed Sat, 6 October 2018
Liked: The location and the valet service staff were nice.
Disliked: My room?s carpet and couch was wet when I got there (they said from shampooing).The front desk clerk tried to blame it on me getting there early. I arrived 15 minutes early. They said they would have maintenance up to soak up the moisture. I had to remind them to do this. I toured the campus for an hour to give them time to do this even though I was exhausted and wanted nothing more than a nap. I came back and it was done, but there was a fan in my room to try to dry the carpet out. For the rest of my stay the carpet felt...sticky and left a residue on my feet. Really gross. Then the breakfast, I was told I had to pay for since I wasn?t a special member of sorts. Highly disappointing. I went to McDonalds for breakfast, at least there I know I?ll be setting myself up for dissatisfaction, unlike booking with Hilton.
John Sun, 23 September 2018
David Sat, 22 September 2018
Disliked: not marked that you have to go thru the ally to main entrance
Mary Thu, 13 September 2018
Disliked: The TV did not work in the room and no one at the hotel could figure it out... The valet guys were over worked and under staffed and the shuttle did not run late enough into the evening on Saturday and Sunday it was done at 9 on move in weekend which was a very busy time
Rod Wed, 5 September 2018
Liked: The bed
Disliked: Hidden cost
Harmony Wed, 29 August 2018