Hilton Garden Inn Knoxville/university Guest Reviews
Write a review
|0.9 miles from Knoxville centre|
Write a review
Clara, Chesnee, visiting Thompson Boling Arena Mon, 12 December 2016
Hubby and I went to see Chris Young perform at Thompson-Boling Arena which was easy to get to from this location. You could walk there in better weather. Just outside the university and many fast food places were there and nicer dining, as well.
Liked: The valet service was great; the room was clean and comfortable; the breakfast was exceptional. The entire staff from front desk, valet and wait staff were friendly and helpful.
Disliked: The shower door only opened on one side - that didn't allow for me to test the water before getting in. Getting in and out of the hotel was tricky due to construction and the hotel front was in an alley.
Kashia, Jonesborough, visiting Thompson Boling Arena Sat, 1 November 2014
Liked: Great service; clean rooms.
Disliked: Our room was right next to the elevator so we could hear it all day/night.
Anonymous Mon, 14 January 2019
Liked: Everything was nice, comfortable, and great staff.
Disliked: Being on 2 nd floor, looking at HVAC units. Lol I'd like a town view.
Dean Wed, 2 January 2019
Terrie Tue, 11 December 2018
Liked: The room was clean and the staff was awesome
Michael Tue, 11 December 2018
Marta Sat, 8 December 2018
Liked: Location and staff
Disliked: Signage to direct you to entrance non-existent
Packi Sat, 8 December 2018
Disliked: Shuttle took us to an event but could not pick us up .front desk was not helpful in finding us a taxi. I asked if the desk would please call a taxi for us and the clerk said she would give me the number and I could call!! Also no complimentary coffee in the evening?? Only at breakfast?? It?s very cold this time of year and I?m sure guests would like to be able to have this amenity..we did have a nice experience with the front desk when we asked to use a wheelchair. They were accommodating. I have worked in the hotel business for 25 years and I am keenly aware of the value of guest service, I did not find the guest service here to be warm and friendly. We were very disappointed by this.. thank you..
Michael Fri, 7 December 2018
Disliked: shower head could be improved
Pam Sat, 1 December 2018
Disliked: The mirrors were horribly smeared.
Tony Mon, 26 November 2018
Liked: The awesome friendly staff. They really made us feel like we were at home and like we were friends.
Tamara Sun, 25 November 2018
Liked: The suite was great for our size family and had plenty of space. The hotel staff was super friendly and respectful. It is near plenty of food options. They offer a complimentary shuttle within a certain mile radius.
Disliked: It was not the easiest to get into the property and only has valet parking.