Hilton Garden Inn Kauai Wailua Bay Guest Reviews
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Alvin Sat, 19 July 2025
Pleasant
Bruce Fri, 18 July 2025
Exceptional
Verina Wed, 16 July 2025
Very poor
Jeanne Mon, 14 July 2025
Overnight stay close to the...
Liked: Neat, clean well decorated .Best part a small grill and bar on the other side of the pool which had an ocean view
Disliked: We had arranged an early check in ( 1 hour) and didn’t get it. They told us to go shopping 2 minutes away but just waited for their phone call. Photograph is deceptive. There is a parking lot and a public park in between.
Miguel Sun, 13 July 2025
Very good
Jose Sat, 12 July 2025
Exceptional
Devenkumar Sat, 5 July 2025
Not what we paid for...
Disliked: We paid for two beds, got one with a pullout sofa. We checked in at 9pm - Was promised that manager would next day change our room, but for the night they didn’t have anything. Next day, no one contacted us and we had early reservations for activities, we came back at 5pm - same story. We prepaid for a two bedroom, very unhappy with situation.
Rasanya Sun, 22 June 2025
Terrible experience – not Hilton...
Liked: Nothing!
Disliked: This was by far the worst Hilton stay we’ve ever had. The room was unclean, the staff were unwelcoming and visibly annoyed at even basic questions, and there was a cockroach in the room.The hotel advertises amenities that simply don’t exist, then blames the website for being “outdated.” It felt like no one cared about guest experience.We spent our final days in Hawai’i here, and unfortunately, it completely ruined the end of our holiday. Would not recommend
Anamika Fri, 20 June 2025
Sad to leave ….. with...
Liked: Everything!!! The location, the grounds, the gardens, the facilities, the pools and the awesome manahune cafe and the state beach ….. even the trees and the chickens were so so awesome
Disliked: Nothing
Anonymous Thu, 19 June 2025
Not the quality we expected...
Liked: Breakfast w/room was nice as was staff.Bellman Clay was a pleasure to meet and very helpful.The Mamas……..restaurant out by the pool was terrible with an unfriendly staff.The food and drinks were very low quality for the price.
Disliked: Maid service was understaffed and didn’t get to our room until after we had been gone 6-7 hours, very inconvenient. We were there a week and it happened 4 times.Also, saw cockroaches in the bathroom.