Very good

Bad

Very good

Liked: Very nice rooms, updated facility, great area right downtown
Disliked: Had to pay for parking

Room was hot

Liked: Love Kalamazoo
Disliked: Room was hot and no solution was offered. Only one coffee cup in the room.

Very good

Liked: The kitchen staff, bartender, and cleaning personnel were amazing people. Friendly, smiling, and willing to answer questions, and help in any way they could. Also enjoyed that the pool was saltwater.

Passable

Liked: The staff was very friendly. The lobby was comforting & beautifully decorated. The food & drinks were delicious.
Disliked: I arrived after the allowed check in time (after 5pm). Staff was very friendly & I was even given a free beverage while I waited for my room to be cleaned for the inconvenience. Which ended up taking apx an hour. Once to my room, it didn't appear to be fully cleaned. No bags for the trash reciprocals, unfolded towels in the bathroom, black scuff mark on the wall, didn't appear to have been dusted & sheets looked as if we're just straightened up after previous person(s) vs changed and new. At check out the next morning, I requested my receipt be emailed, which it wasn't. After checking my bank account, I was charged the amount I agreed to through Booking.com and then charged an additional $50 which I *didn't* agree to, nor informed of what this charge was for. I'm my opinion that is bad business practices.

Amazing food, and sleep

Liked: The fact that it is right next to the train station is awesome make sure you eat at the restaurant downstairs a little expensive but it was worth it. The food was as if Gordon himself cooked it -Seth
Disliked: Nothing at all the place was amazing and well worth it.

Exceptional

Liked: Everything
Disliked: The prices of food at the little store inside were insanely ridiculous. Like $22 for a microwave pizza and a few 20 oz sodas

Superb

Liked: It?s beautiful