Hilton Garden Inn Kalamazoo Downtown

Superb

Liked: The room was clean and the bed was comfortable
Disliked: The shower could have had more water pressure. We also had to pay for parking

Very nice hotel with less...

Liked: Physically, a very nice and clean hotel with a convenient location downtown. Free covered parking across the street.
Disliked: We had reservations but my first and last name were flipped and although I showed the man at the check-in desk my confirmation number he told me that I did not have a reservation and offered no remedy to my situation. He did not offer to even look to see that a room would be available anyway. About 20 minutes later as I was sitting in my rental car parked in front of the hotel trying to arrange for an alternative lodging, he reappeared outside next to the car instructing me to come back into the hotel. He then explained that my name had been entered into his computer with the first and last names flipped. I was amazed that a computer savvy gen Z'er could have been so lacking in intellectual resources to figure out my problem. He seemed totally unconcerned about my situation.

It made a difficult journey...

Liked: It was central to where I had to be. It is safe, I felt so safe & cared for. ❤️
Disliked: This is just my quirk: I hate smeared stainless steel.

Exceptional

Very good

Awesome!

Liked: We got the reservation through Booking.com. There was a mix up and the hotel staff was very helpful and professional. Great location we would stay there agaagain!
Disliked: N/A

Good

not worth the money

Disliked: The room did not look like a picture online at all. The room was very dark and had small prison like windows when ended up leaving and not staying the night.

Seemed more like a prison...

Liked: I thought it was complimentary. No signs anywhere saying it was $15. Seems like a scam to me.
Disliked: Paying for parking, should be free with validation of stay.