Hilton Garden Inn Jacksonville Downtown Southbank

The incorrect charge was taken care of by staff at the hotel. She was exceptional in her handling and resolution of the matter. Second time staying here and would stay again.

Liked: The room was very nice. Staff was professional and helpful.
Disliked: Charge on my CC which I did not incur.

Average. Snacks and the cafe were grossly overpriced.

Liked: Staff was helpful although I was given bad information from one of them.
Disliked: When we checked out we asked about the parking and we were told that there was no charge. My niece was standing next to me when I was given this information.

It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.

Liked: It was very clean.
Disliked: Shower - zero water pressure.

Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.

Exceptional

Liked: I liked the amenities
Disliked: N/a

It was a nice short...

Liked: Easy access to parking garage to leave.
Disliked: Everything was great. Except for staff. Every time you ever spoke to anyone that worked there they always acted like you were inconveniencing them.

Very good

Liked: The rooms and all where clean and nice
Disliked: If you book online you have to pay for breakfast.

Weekend getaway

Liked: Location, hotel was magnificent, services was excellent
Disliked: no complaints

Will come back again to...

Liked: Very clean, food & drinks was excellent
Disliked: Nothing

Passable

Liked: Sheets don’t fit the bedsHad to repeatedly ask for service Breakfast was Awful.!!No knives /forks Toaster too smallAll in all not good

Quick trip to Jacksonville

Liked: Everything was great!!!!
Disliked: Nothing

Superb

Good