Hilton Garden Inn Jacksonville Downtown Southbank Guest Reviews
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|1.9 miles from Jacksonville centre|
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Patricia, Malabar, visiting Shiloh Metropolitan Baptist Church Sun, 13 November 2016
It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.
Liked: It was very clean.
Disliked: Shower - zero water pressure.
Andrea H, Bluffton Mon, 11 February 2013
Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.
Lisa Mon, 3 May 2021
Charged more than booking price
Liked: Clean, comfortable, good location
Disliked: I was charged more than my Booking.com quote. When I brought this up at check in they did not offer to resolve the issue.
Crystal Sun, 2 May 2021
Liked: Friendly staff
Disliked: TV went in and out of signal could not watch .. rooms were not clean.. the tables and fridge needs to be wiped down. The toilet area on bottom looked like dried pee from the ppl before us. Room next to elevator was loud. No towels at pool was empty.. no eating around pool sign and kids were eating pizza in pool.. staff were friendly.. for a hilton u would expect better. Overpriced from what I expected to what we got.
Angela Sun, 2 May 2021
Liked: Staff were nice
Disliked: The room had a smell
Amanda Sun, 2 May 2021
Anonymous Sun, 2 May 2021
Disliked: There was half eaten food left by previous guests still in the microwave in the room. Breakfast was severely understaffed.
Anonymous Thu, 29 April 2021
Sergey Thu, 29 April 2021
Sabrina Wed, 28 April 2021
Liked: Beautiful hotel
Alexus Wed, 28 April 2021
Anonymous Tue, 27 April 2021
Liked: Moe, the daytime staff at front desk was wonderful. Spoke to her before check in and at check in. Most helpful and welcoming. Always a smile.
Disliked: At 8:30 pm was unable to reach front desk for 20 minutes. Trying both room phone and cell. Finally had to go down.