Hilton Garden Inn Jacksonville Downtown Southbank, Jacksonville

It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.

Liked: It was very clean.
Disliked: Shower - zero water pressure.

Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.

Exceptional

Very good

Liked: Staff very pleasant and breakfast was great
Disliked: The pool was unavailable

I'll be back

Liked: The beds were really comfortable, all the staff were super helpful and friendly, they have a great hot breakfast and pretty big selection, DirecTV and a Keurig coffee maker in every room. It was an all around awesome stay.
Disliked: I didn't like that you have to pay $10 for parking.

Liked: Staff was super friendly. Hotel was nice and clean. Definitely recommend.
Disliked: $10 a day for parking.

Exceptional

Over all of my stay,...

Liked: I like the friendliness of the staff and they made sure that we were taking care of.
Disliked: I believe in hospitality for one. I believe that when you want people to come to your place of business or hotel, you treat them with hospitality. I don't like the fact that this hotel don't value their customer's enough to complimentary them with breakfast... Also another thing, you have managers that's not really doing there job. It need's a manager to start checking behind their cleaning staff. It's this that they are not cleaning and all it takes is just one small thing and your customer's to see that something is not clean and that my friend will cause them to not want to come back.

Exceptional

Downtown Jacksonville Stay

Liked: I enjoyed the way the room was cleaned every day, also Jose at the bar was always welcoming even if you were just walking by the bar, he would speak! The location was good, didn't know they had shut down Jacksonville Landing, but we had fun in spite of.
Disliked: Parking was crazy, wasn't told where to park. The Lot was shared by nearby restaurants and others walking nearby. Also, I wanted to pay for mh room with a Visa GC to keep my debit from not being used when I travel, was told I could hold the rolm with it but would be able to pay upon check out, well that didn't work either. My fault on that, I just assumed that it would work because I was told it was possible, had to find another way to pay at checkout which was a bit frustrating.