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Hilton Garden Inn Jacksonville Downtown Southbank eee - (855) 254-7214
Hilton Garden Inn Jacksonville Downtown Southbank, 1201 Kings Avenue, Jacksonville, FL -(855) 254-7214
Area: Downtown Jacksonville
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BOOK ONLINE OR CALL - (855) 254-7214
4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (329 Ratings)
1.9 miles from Jacksonville centre
BOOK ONLINE OR CALL - (855) 254-7214
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Hotel Description
Located in San Marco this hotel is 2 miles from Jacksonville city center. It features an outdoor pool with hot tub and rooms with free Wi-Fi. Each room at the Hilton Garden Inn Jacksonville Downtown Southbank is furnished with a flat-screen TV with HBO. An iPod docking station is also available in all rooms. Jacksonville Hilton Garden Inn Downtown Southbank includes a gym and a business center. For added convenience laundry facilities and a cash machine are on site. EverBank Field is 3 miles from this hotel. The Jacksonville Zoo is 10.2 miles from the hotel and the Times Union Center for Performing Arts is 1.7-miles away.

Check-in time: 15:00   Check-out time: 12:00
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
Other Amenities
` Restaurant
` Valet Parking
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Water sports
` Wheelchair accessible
` outdoor pool
` shuttle service
` 24-hour security
` Family Rooms
` Free Wi-Fi
` Kitchen
` Daily Housekeeping
` English
` Convenience Store
` Parking Available
` gift/souvenir shop
` taxi service
` Shops on site
` smoking allowed
` ATM or cash withdraw on site
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Internet access in public areas
` Laundry services
` Luggage storage & lockers
` Non-smoking property

Hilton Garden Inn Jacksonville Downtown Southbank Guest Reviews

Overall Average Score: 
Very Good (4.2 out of 5)

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4

Very Good - 4 out of 5

Patricia, Malabar, visiting Shiloh Metropolitan Baptist Church Sun, 13 November 2016

It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.

Liked: It was very clean.
Disliked: Shower - zero water pressure.

5

Exceptional - 5 out of 5

Andrea H, Bluffton Mon, 11 February 2013

Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.

5

Exceptional - 5 out of 5

Anonymous Sun, 10 October 2021

Exceptional

Liked: I like That's the beds was very comfortable and the pillows
Disliked: The tub could of use a little more cleaning It needs to be white white but use shower slippers

3.5

Good - 3.5 out of 5

Ken Fri, 8 October 2021

Good

4

Very Good - 4 out of 5

Sherri Thu, 7 October 2021

Very good

Liked: Nice to have breakfast available for purchase; Nice to have a bar; Valet services were very good; Nice pool area
Disliked: We ended up in an ADA room, which was odd given that it was not the style room we booked. The lobby area was modern and updated; however, our room was not and had a stale, moldy, or damp smell.

3

Pleasant - 3 out of 5

Jared Thu, 7 October 2021

Lovely hotel but system issues

Liked: Great location for concerts at Daily?s Place and the staff was super friendly. Rooms were very clean!The lady who checked us in was amazing she went way above and beyondBEAUTIFUL lobby, very contemporary and modernComfy bed and the room stayed cold like I set it to beValet parking included in normal parking fee (I didn?t use it as I prefer to park myself but still pretty cool that they do it)
Disliked: The paint on the roof of the bathroom was chipping a bit clearly water damaged (my guess is someone didn?t use a paint appropriate for bathrooms/wet places) The website doesn?t say it but you have to be 21 to check in, I read the fine print and read the Hampton website. The website claims it?s 18+ unless specified but we were almost stranded 8 hours from home without a place to stay. (And out a lot of money) because they failed to specify this hotel is 21+The elevator goes really fast and brakes really hard, I?ve never been scared of elevators nor airplanes or anything like that and they never make me sick but these ones made my stomach turn so just keep that in mind if that bothers you, use the stairs.I paid extra to have ?breakfast included? but the next morning when I asked about it they said the system showed no such thing even though checking the receipt I most definitely did.Woken up early in the morning to them claiming I never put a collateral card on file and I needed to go do that so I got dressed went down just to find out they DID have a card on file.

4.5

Wonderful - 4.5 out of 5

Aleem Tue, 5 October 2021

I loved the pool area

Liked: This place was great

2.5

Fair - 2.5 out of 5

Cornegay Mon, 4 October 2021

Passable

4

Very Good - 4 out of 5

Delmys Wed, 29 September 2021

Very good

Liked: Good
Disliked: Perfect

3.5

Good - 3.5 out of 5

Allison Mon, 27 September 2021

Good

3

Pleasant - 3 out of 5

Samantha Sun, 26 September 2021

Pleasant

Liked: Location was close by event we came for. Property was very nice. Valet attendant was very friendly and informative.
Disliked: Bathroom was not clean. Also requested extra towels prior to arrival for 4 guests and only had 3 towels on arrival.

0.5

Poor - 0.5 out of 5

Amber Mon, 13 September 2021

Bad

Liked: The location was good. The hotel was ok. Comfortable bed
Disliked: Definitely did not have contactless service despite recommending using the app. Still was asked to check in and check out at the desk. Small bugs in the corners of the bathroom. Shower door wouldn?t close. No blow dryer was in the room and took an hour to receive one finally. Guest service number never worked. Stayed busy the entire stay. Overcharged from what the total was supposed to be. Paid 42 dollars for two drinks from the bar. Charged 481 instead of initial 420 i was expecting as well as an attempt for an additional 60 which declined causing a bank fee.

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Hilton Garden Inn Jacksonville Downtown Southbank 1201 Kings Avenue, Jacksonville, FL