Hilton Garden Inn Jacksonville Downtown Southbank Guest Reviews
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|1.9 miles from Jacksonville centre|
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Patricia, Malabar, visiting Shiloh Metropolitan Baptist Church Sun, 13 November 2016
It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.
Liked: It was very clean.
Disliked: Shower - zero water pressure.
Andrea H, Bluffton Mon, 11 February 2013
Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.
Anonymous Sun, 10 October 2021
Liked: I like That's the beds was very comfortable and the pillows
Disliked: The tub could of use a little more cleaning It needs to be white white but use shower slippers
Ken Fri, 8 October 2021
Sherri Thu, 7 October 2021
Liked: Nice to have breakfast available for purchase; Nice to have a bar; Valet services were very good; Nice pool area
Disliked: We ended up in an ADA room, which was odd given that it was not the style room we booked. The lobby area was modern and updated; however, our room was not and had a stale, moldy, or damp smell.
Jared Thu, 7 October 2021
Lovely hotel but system issues
Liked: Great location for concerts at Daily?s Place and the staff was super friendly. Rooms were very clean!The lady who checked us in was amazing she went way above and beyondBEAUTIFUL lobby, very contemporary and modernComfy bed and the room stayed cold like I set it to beValet parking included in normal parking fee (I didn?t use it as I prefer to park myself but still pretty cool that they do it)
Disliked: The paint on the roof of the bathroom was chipping a bit clearly water damaged (my guess is someone didn?t use a paint appropriate for bathrooms/wet places) The website doesn?t say it but you have to be 21 to check in, I read the fine print and read the Hampton website. The website claims it?s 18+ unless specified but we were almost stranded 8 hours from home without a place to stay. (And out a lot of money) because they failed to specify this hotel is 21+The elevator goes really fast and brakes really hard, I?ve never been scared of elevators nor airplanes or anything like that and they never make me sick but these ones made my stomach turn so just keep that in mind if that bothers you, use the stairs.I paid extra to have ?breakfast included? but the next morning when I asked about it they said the system showed no such thing even though checking the receipt I most definitely did.Woken up early in the morning to them claiming I never put a collateral card on file and I needed to go do that so I got dressed went down just to find out they DID have a card on file.
Aleem Tue, 5 October 2021
I loved the pool area
Liked: This place was great
Cornegay Mon, 4 October 2021
Delmys Wed, 29 September 2021
Allison Mon, 27 September 2021
Samantha Sun, 26 September 2021
Liked: Location was close by event we came for. Property was very nice. Valet attendant was very friendly and informative.
Disliked: Bathroom was not clean. Also requested extra towels prior to arrival for 4 guests and only had 3 towels on arrival.
Amber Mon, 13 September 2021
Liked: The location was good. The hotel was ok. Comfortable bed
Disliked: Definitely did not have contactless service despite recommending using the app. Still was asked to check in and check out at the desk. Small bugs in the corners of the bathroom. Shower door wouldn?t close. No blow dryer was in the room and took an hour to receive one finally. Guest service number never worked. Stayed busy the entire stay. Overcharged from what the total was supposed to be. Paid 42 dollars for two drinks from the bar. Charged 481 instead of initial 420 i was expecting as well as an attempt for an additional 60 which declined causing a bank fee.