Hilton Garden Inn Jacksonville Downtown Southbank Guest Reviews
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Write a review
Camille, Port Sa Tue, 6 June 2023
The incorrect charge was taken care of by staff at the hotel. She was exceptional in her handling and resolution of the matter. Second time staying here and would stay again.
Liked: The room was very nice. Staff was professional and helpful.
Disliked: Charge on my CC which I did not incur.
Camille M, Port Saint Lucie, visiting Jacoby Symphony Hall Fri, 19 May 2023
Average. Snacks and the cafe were grossly overpriced.
Liked: Staff was helpful although I was given bad information from one of them.
Disliked: When we checked out we asked about the parking and we were told that there was no charge. My niece was standing next to me when I was given this information.
Patricia, Malabar, visiting Shiloh Metropolitan Baptist Church
It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.
Liked: It was very clean.
Disliked: Shower - zero water pressure.
Andrea H, Bluffton
Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.
Pamela Thu, 5 June 2025
Superb
Ron Thu, 22 May 2025
Good
Amber Tue, 13 May 2025
Superb
Liked: Clean
Disliked: Grumpy staff and cold hot tub
Shenina Mon, 12 May 2025
Exceptional
Denise Mon, 12 May 2025
Exceptional
Samuel Wed, 7 May 2025
Exceptional
Jennifer Sun, 27 April 2025
Superb
Dena Sat, 26 April 2025
Great place to stay for...
Liked: Staff are friendly and accommodating. Beds are comfortable. Room nice and clean. Great location to where we needed to be. Parking is great and secure.
Cathy Fri, 25 April 2025
Exceptional
Liked: Everything from room to staff was top-tier
Disliked: No complaints
Barbie Sun, 13 April 2025
Exceptional