Hilton Garden Inn Jackson Downtown

Pro: friendly staff. Con: literally everything else. Had a long wait for room. Once in room, room was dusty and not vacuumed. Commode did not flush. Asked for maintenance twice. Did not fix. Had to use lobby bathroom. No soap in lobby bathroom. No coffee cups nor coffee supplies in room. The staff was nice and waved my valet fee. However I reached out multiple times to corporate because I feel like my entire stay should be refunded, however they have not returned my messages.

Liked: Friendly staff.
Disliked: The entire hotel.

Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.

Liked: The staff.
Disliked: None.

Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.

Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!

Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!

Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.

Exceptional

The air wasn’t working in...

Disliked: The fact that the air wasn’t working in the building. I had to wait 2 extra hours for a transfer . I didn’t get the transfer so I had to wait another 2 hours for a refund . By that time it was midnight and my girlfriend and I wasn’t able to enjoy our stay there in Jackson

Disappointing

Liked: The hotel was nice.
Disliked: The valet was no where to be found. When entering the facility I smelled Marijuana.ghe front desk staff was not helpful at all

Felt gross

Disliked: Skid mark in toilet when we arrivedThe tv didn’t workThere was a roach in the bathroom

Stayed for a couple of...

Liked: Close the the college that my daughter attending very nice people that work there. Valet people was professional
Disliked: Elevator floors were not clean need to be updated on the rooms

Exceptional

Very good

Disappointing

Liked: It was a nice scenary.
Disliked: My thermostat was broken, so my room remain hot. All the ice machines were down/broken which I had to walk down to the lobby just for staff to get me ice from the back in the kitchen. Also to close to the Daiquiri Bar so I heard partying all of Saturday night till 2am and I was on the 5th floor.

Very good