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Hilton Garden Inn Jackson Downtown eeef
Hilton Garden Inn Jackson Downtown, 235 West Capitol Street, Jackson, MS | Area: Jackson
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4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (349 Ratings)
0.4 miles from Jackson centre
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Hotel Description
Along with the free Wi-Fi and renovated rooms our guests love the stunning architectural beauty of the Hilton Garden Inn Jackson Downtown and its location amid the cultural and historic sites of the capital city. Listed on the National Register of Historic Places this six-floor building once housed the King Edward Hotel--then when the hotel closed it sat dormant for close to 40 years. Finally the building was purchased and renovated beginning in 2006 and ultimately re-emerged as the Hilton Garden Inn Jackson Downtown. The 186 rooms and suites are well furnished with plump bedding and plenty of space for work and lounging. Work desks have ergonomic chairs and all rooms have complimentary Wi-Fi 32-inch flat-panel HDTVs microwaves and refrigerators. The on-site restaurant serves three meals a day and the lounge offers wines beers and spirits. A business center has everything the road warrior needs and an indoor pool hot tub and fitness center await at the end of a day of work or touring. Parking is available for a fee. This downtown jewel is only two blocks away from the city's top attractions including the Jackson Convention Complex Governor's Mansion and State Capitol. Jackson-Evers International Airport is 10 miles away.

Check-in time: 16:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Laundry
` Meeting/Banquet Facilities
` Parking
` Valet Parking
` Tour Desk
` Air Conditioning
` Express Check-In/Check-Out
` Hair dryer
` Jacuzzi
` Internet services
` ATM/cash machine on site
` Breakfast buffet
` fitness center
` alarm clock
` Cable/Satellite TV
` Complimentary in-room coffee or tea
` Conference facilities
` Desk with electrical outlet
` Heated guest rooms
` Indoor pool
` Interior corridors
` Iron
` Late check-out available
` Non-smoking Rooms
` Pool
` Public address system
` Remote control television
` Safe
` Security
` TV
` Voice mail
` Whirlpool
` Transportation services
` Free High Speed Internet
` Iron Board
` Free Internet

Hilton Garden Inn Jackson Downtown Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4.2 out of 5)

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5

Exceptional - 5 out of 5

Corey, Baton Rouge, visiting Hal and Mal's Mon, 9 February 2015

Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.

Liked: The staff.
Disliked: None.

5

Exceptional - 5 out of 5

Sara, Greenwood Mon, 15 October 2012

Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.

Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!

5

Exceptional - 5 out of 5

Claire P, Shreveport, LA Mon, 20 August 2012

Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!

Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.

5

Exceptional - 5 out of 5

Jan Thu, 6 June 2019

Exceptional

Liked: Nice comfortable clean room. Breakfast was wonderful. Great staff!

4

Good - 4 out of 5

Chris Mon, 3 June 2019

Good

Liked: I love the property it was clean and had great space
Disliked: I paid each person that parked my truck $10 every time we left out only to find out the hotel charges $20 per day for parking our shower in our room door was loose and would not shut when we called down the young man at the front desk was very rude and told us we would just have to wait because everyone was busy someone did come to fix it 30 minutes later and the door still did not shut so water was all over the floor rm 724 I?m not saying it was all bad I did sleep well but I?ll think twice about staying again because of the rude people and the poor shower conditions

5

Exceptional - 5 out of 5

Lori Wed, 29 May 2019

Exceptional

4.6

Wonderful - 4.6 out of 5

Bethany Tue, 28 May 2019

Superb

1.5

Poor - 1.4 out of 5

Julie Mon, 27 May 2019

Not good

Disliked: Hilton management needs to a complete makeover.. carpets yucky!

2.7

Fair - 2.7 out of 5

Jane Sat, 25 May 2019

Passable

Liked: Valet was good.
Disliked: The hotel is understaffed and not trained properly. Service was poor. Rooms were not serviced and had to ask for towels repeatedly. The air conditioned kept going out in the rooms. Husband ordered a simple breakfast and after waiting an hour cancelled it. Can not recommend this hotel. Hilton Corp needs to get involved with this property.

3.2

Pleasant - 3.1 out of 5

Grace Sat, 25 May 2019

Pleasant

Liked: Beautiful building, lobby, and charming street. Valet was attentive and courteous and they should move him to the front desk! Walking distance to Mayflower Cafe! I think the value was decently good.
Disliked: The woman at check-in never looked up at me, not friendly, never smiled. Room was clean enough but lots of stains on the carpet. Water in toilet is always yellowish, even when flushed. (Could be a Jackson think?) The tv was very small and the picture flickered and was blurry on every channel. About 1:30am, people started yelling loudly in the hallway right outside our room. That lasted on and off for about 20 minutes. Thankfully my kids slept through it because we had the white noise app going.

5

Exceptional - 5 out of 5

Nevaughan Thu, 23 May 2019

Excellent

Liked: Beautiful hotel
Disliked: NA

1.9

Poor - 1.9 out of 5

Chrissy Sun, 19 May 2019

Not worth the money

Liked: The only thing I liked was the location
Disliked: The sheets were stained. The staff was rude. We couldn?t get into the fitness center. It took forever for valet to get the car when we needed it. Booking.com confirmed I could get a rollaway bed for free then at checkin I was told that wasn?t true.

5

Exceptional - 5 out of 5

Thomas Wed, 15 May 2019

Exceptional

Liked: Large rooms, friendly staff.

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Hilton Garden Inn Jackson Downtown 235 West Capitol Street, Jackson, MS