Hilton Garden Inn Jackson Downtown Guest Reviews
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|0.4 miles from Jackson centre|
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Corey, Baton Rouge, visiting Hal and Mal's Jackson Mon, 9 February 2015
Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.
Liked: The staff.
Sara, Greenwood Mon, 15 October 2012
Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.
Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!
Claire P, Shreveport, LA Mon, 20 August 2012
Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!
Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.
Kiedra Sun, 26 June 2022
Joseph Sat, 25 June 2022
Liked: historic building
Disliked: terrible neighborhood
Karen Sat, 25 June 2022
It was horrific
Disliked: It was very unclean, I got locked out of my room every day, I had no towels, I had to buy some in order to bathe and to top it off they housed the homeless there. It is very unsafe!!
Shana Wed, 22 June 2022
Liked: The staff is lovely
Disliked: The bed was broken and very uncomfortable. The air conditioner didn?t work well in the room. The curtain bar in the shower was pulling the tile out of the wall
Gabrielle Tue, 21 June 2022
Wesley Mon, 20 June 2022
Liked: The valley staff were so nice! Respectful and always had great conversations and recommendations of great places to see!
Disliked: The bar staff / restaurant wasnt Reliable we had to change plans because they were a no call no show, then the next night the bartender had a snooty attitude like he hate his job. And was always walking away from his post.
Gabrielle Sun, 19 June 2022
Liked: Everything was great.
Disliked: My air conditioning in my room was not working properly.
Anne Thu, 16 June 2022
Liked: Not much. The bar and grill was good but they were out of three dishes due to a freezer/fridge issue.
Disliked: The suite we booked was hot the a/c did not work in the bedroom the automatic curtains also did not work we could not close them they said they would send someone up they dis not so we asked for a different room we got a reg room not a suite no e available and they did not change the room rate we were still charged for the suite. The breakfast was also not good we did not eat it there was covered container of something filled with fruit flies. Neither room was very cool a/c was not able to go below 75 degrees made for an uncomfortable sleep and by 7 am the room was up to 77. Very uncomfortable
Michael Wed, 15 June 2022
Couldn?t get a room/ no...
Liked: Already left review on google.
Disliked: Didn?t get a room/ no staff to clean, had to go to another hotel.
Troy Mon, 13 June 2022
Liked: It was a pretty hotel, truly historical.
Disliked: The doors wouldnt close without multiple tries and alot of effort. The shower didn't work, called for maintenance they never showed up. Parking is horrendous, valet only but they don't have enough space to park and wait for valet. Also mid June and the pool was down for maintenance.