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Hilton Garden Inn Jackson Downtown eee - (855) 338-9955
Hilton Garden Inn Jackson Downtown, 235 West Capitol Street, Jackson, MS -(855) 338-9955
Area: Jackson
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BOOK ONLINE OR CALL - (855) 338-9955
3.3
HOTEL RATING: 
PLEASANT
3.3 out of 5 (835 Ratings)
0.3 miles from Jackson centre
BOOK ONLINE OR CALL - (855) 338-9955
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Hotel Description
This Jackson Mississippi hotel features an indoor heated pool and a hot tub. The Jackson Convention Complex is 2-blocks away and guest rooms at the hotel provide free Wi-Fi and cable TV with HBO. At the Hilton Garden Inn Jackson Downtown each room is also furnished with a microwave and a refrigerator. An iPod docking station and coffee facilities are available in every room as well. A 24-hour business center is available at the Hilton Garden Inn Jackson. Laundry facilities and a convenience store are also on site. The hotel features 7300-square-feet of meeting space. Jackson State University is 1.3-miles from the hotel. Jackson Hilton Garden Inn Downtown is 2-blocks from the Jackson AmTrak Train Terminal.

Check-in time: 16:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
A
Business Center
Other Amenities
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Wheelchair accessible
` On-site parking
` indoor pool
` kitchenware
` 24-hour security
` Doorman
` Family Rooms
` Fireplace
` Free Wi-Fi
` Restaurant(s)
` Daily Housekeeping
` English
` Non-Smoking Rooms Available
` Parking Available
` taxi service
` Shops on site
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` ATM or cash withdraw on site
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Cleaning products available
` Pets allowed (charges may apply)
` Airport shuttle (charges may apply)
` Parking available (charges may apply)
` Valet parking (charges may apply)
` Sustainable Property

Hilton Garden Inn Jackson Downtown Guest Reviews

Overall Average Score: 
Pleasant (3.3 out of 5)

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1

Poor - 1.0 out of 5

Tabitha W, Sardis, visiting Thalia Mara Hall Fri, 10 March 2023

Pro: friendly staff. Con: literally everything else. Had a long wait for room. Once in room, room was dusty and not vacuumed. Commode did not flush. Asked for maintenance twice. Did not fix. Had to use lobby bathroom. No soap in lobby bathroom. No coffee cups nor coffee supplies in room. The staff was nice and waved my valet fee. However I reached out multiple times to corporate because I feel like my entire stay should be refunded, however they have not returned my messages.

Liked: Friendly staff.
Disliked: The entire hotel.

5

Exceptional - 5.0 out of 5

Corey, Baton Rouge, visiting Hal and Mal's Jackson Mon, 9 February 2015

Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.

Liked: The staff.
Disliked: None.

5

Exceptional - 5.0 out of 5

Sara, Greenwood Mon, 15 October 2012

Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.

Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!

5

Exceptional - 5.0 out of 5

Claire P, Shreveport, LA Mon, 20 August 2012

Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!

Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.

5

Exceptional - 5.0 out of 5

Latashia Mon, 11 March 2024

Exceptional

4.5

Wonderful - 4.5 out of 5

Felicia Thu, 7 March 2024

Overall the stay was good...

Liked: The valet did a good job when we were ready to check out there were no carts available but the young man came up to assist us as my fiancé is on a walker

4

Very Good - 4.0 out of 5

Mcmullen Sat, 2 March 2024

Very good

4

Very Good - 4.0 out of 5

Arthur Fri, 1 March 2024

A comfortable hotel in a...

Liked: The location was excellent and I enjoyed the breakfasts.
Disliked: I stayed for 4 nights. My room wasn't cleaned at all during my stay.

4

Very Good - 4.0 out of 5

Mark Sun, 25 February 2024

No problems. Friendly and helpful...

Liked: Friendly, helpful staff

5

Exceptional - 5.0 out of 5

Leona Thu, 22 February 2024

Exceptional

3.5

Good - 3.5 out of 5

Noah Mon, 19 February 2024

Good

5

Exceptional - 5.0 out of 5

Erik Mon, 19 February 2024

Exceptional

4

Very Good - 4.0 out of 5

Heather Mon, 19 February 2024

Very good

Liked: The room and hotel itself.
Disliked: The staff could've been better. The valet ripped us off. Gave him $40 cash which included a $18 tip and then the front desk charged my card too. Went to tell them about us already paying and she said they don't accept cash which we didn't know when paying for the service. Did get our $22 back ,but I had to catch a attitude and basically demand it.

2.5

Fair - 2.5 out of 5

Hartwell Mon, 19 February 2024

Passable

Liked: The room was very clean and very comfortable. The valet guy was very nice and friendly.

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Hilton Garden Inn Jackson Downtown 235 West Capitol Street, Jackson, MS