Hilton Garden Inn Jackson Downtown

Pro: friendly staff. Con: literally everything else. Had a long wait for room. Once in room, room was dusty and not vacuumed. Commode did not flush. Asked for maintenance twice. Did not fix. Had to use lobby bathroom. No soap in lobby bathroom. No coffee cups nor coffee supplies in room. The staff was nice and waved my valet fee. However I reached out multiple times to corporate because I feel like my entire stay should be refunded, however they have not returned my messages.

Liked: Friendly staff.
Disliked: The entire hotel.

Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.

Liked: The staff.
Disliked: None.

Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.

Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!

Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!

Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.

Passable

Exceptional

Pleasant

Liked: I liked the breakfast.
Disliked: I got a fungal infection from the property.

Good

Valet service was on point

Liked: Services and location
Disliked: Clean

Our one night stay was...

Liked: Everyone that worked at the facility was pleasant and very kind and helpful.
Disliked: We had one of the bigger rooms however the carpet had red stains on quite a few areas, which made me leery. And there was a slump/unevenness in the floor which caused constant tripping. Other than that it was nice. Just one more thing, I think the breakfast should’ve been complementary

Exceptional

Good

Nice overall

Liked: Front entrance
Disliked: Hair was left in the tub from previous guest.