Hilton Garden Inn Jackson Downtown Guest Reviews
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|0.4 miles from Jackson centre|
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Corey, Baton Rouge, visiting Hal and Mal's Mon, 9 February 2015
Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.
Liked: The staff.
Sara, Greenwood Mon, 15 October 2012
Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.
Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!
Claire P, Shreveport, LA Mon, 20 August 2012
Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!
Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.
Jan Thu, 6 June 2019
Liked: Nice comfortable clean room. Breakfast was wonderful. Great staff!
Chris Mon, 3 June 2019
Liked: I love the property it was clean and had great space
Disliked: I paid each person that parked my truck $10 every time we left out only to find out the hotel charges $20 per day for parking our shower in our room door was loose and would not shut when we called down the young man at the front desk was very rude and told us we would just have to wait because everyone was busy someone did come to fix it 30 minutes later and the door still did not shut so water was all over the floor rm 724 I?m not saying it was all bad I did sleep well but I?ll think twice about staying again because of the rude people and the poor shower conditions
Lori Wed, 29 May 2019
Bethany Tue, 28 May 2019
Julie Mon, 27 May 2019
Disliked: Hilton management needs to a complete makeover.. carpets yucky!
Jane Sat, 25 May 2019
Liked: Valet was good.
Disliked: The hotel is understaffed and not trained properly. Service was poor. Rooms were not serviced and had to ask for towels repeatedly. The air conditioned kept going out in the rooms. Husband ordered a simple breakfast and after waiting an hour cancelled it. Can not recommend this hotel. Hilton Corp needs to get involved with this property.
Grace Sat, 25 May 2019
Liked: Beautiful building, lobby, and charming street. Valet was attentive and courteous and they should move him to the front desk! Walking distance to Mayflower Cafe! I think the value was decently good.
Disliked: The woman at check-in never looked up at me, not friendly, never smiled. Room was clean enough but lots of stains on the carpet. Water in toilet is always yellowish, even when flushed. (Could be a Jackson think?) The tv was very small and the picture flickered and was blurry on every channel. About 1:30am, people started yelling loudly in the hallway right outside our room. That lasted on and off for about 20 minutes. Thankfully my kids slept through it because we had the white noise app going.
Nevaughan Thu, 23 May 2019
Liked: Beautiful hotel
Chrissy Sun, 19 May 2019
Not worth the money
Liked: The only thing I liked was the location
Disliked: The sheets were stained. The staff was rude. We couldn?t get into the fitness center. It took forever for valet to get the car when we needed it. Booking.com confirmed I could get a rollaway bed for free then at checkin I was told that wasn?t true.
Thomas Wed, 15 May 2019
Liked: Large rooms, friendly staff.