Hilton Garden Inn Jackson Downtown Guest Reviews
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0.3 miles from Jackson centre |
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Tabitha W, Sardis, visiting Thalia Mara Hall Fri, 10 March 2023
Pro: friendly staff. Con: literally everything else. Had a long wait for room. Once in room, room was dusty and not vacuumed. Commode did not flush. Asked for maintenance twice. Did not fix. Had to use lobby bathroom. No soap in lobby bathroom. No coffee cups nor coffee supplies in room. The staff was nice and waved my valet fee. However I reached out multiple times to corporate because I feel like my entire stay should be refunded, however they have not returned my messages.
Liked: Friendly staff.
Disliked: The entire hotel.
Corey, Baton Rouge, visiting Hal and Mal's Jackson Mon, 9 February 2015
Everyone was great. The receptionists, the restaurant workers, the valets, etc. - not a bad word to say about any of them. Only negative is the downtown area is rundown with a lot of empty buildings but that has nothing to do with the hotel and their service.
Liked: The staff.
Disliked: None.
Sara, Greenwood Mon, 15 October 2012
Rooms were very nice, staff was friendly and accommodating. Overall everything was very clean and well kept. Dinner was awesome. Shuttle was nice and clean. They had no problem taking us to Hal and Mal's and when we requested the time we wanted them to take us, they were prompt and not late. Downtown area around hotel was very nice and clean. Kudos! Keep up the good work - I will be back.
Liked: All hotel staff were friendly and accommodating. We had dinner there and it was amazing. I would highly reccommend Hilton Garden Inn in Downtown Jackson to any and everyone!
Claire P, Shreveport, LA Mon, 20 August 2012
Shelby was our valet and he was great - delivered our bags to room and took us to and from concert at Thalia Mara Hall. Food in Grill was excellent. Room was very nice. Needed more guidance about breakfast - wasn't sure how to dine in or take to our room - we thought it was complimentary but hostess stopped us to give us a ticket. It was embarrassing because we didn't realize the procedure. All in all, great stay in your hotel. Hope to stay there again some day!
Liked: Shuttle service to and from concert.
Disliked: Received 2 unrequested wake-up calls at 3:15 and 3:20AM.
Latashia Mon, 11 March 2024
Exceptional
Felicia Thu, 7 March 2024
Overall the stay was good...
Liked: The valet did a good job when we were ready to check out there were no carts available but the young man came up to assist us as my fiancé is on a walker
Mcmullen Sat, 2 March 2024
Very good
Arthur Fri, 1 March 2024
A comfortable hotel in a...
Liked: The location was excellent and I enjoyed the breakfasts.
Disliked: I stayed for 4 nights. My room wasn't cleaned at all during my stay.
Mark Sun, 25 February 2024
No problems. Friendly and helpful...
Liked: Friendly, helpful staff
Leona Thu, 22 February 2024
Exceptional
Noah Mon, 19 February 2024
Good
Erik Mon, 19 February 2024
Exceptional
Heather Mon, 19 February 2024
Very good
Liked: The room and hotel itself.
Disliked: The staff could've been better. The valet ripped us off. Gave him $40 cash which included a $18 tip and then the front desk charged my card too. Went to tell them about us already paying and she said they don't accept cash which we didn't know when paying for the service. Did get our $22 back ,but I had to catch a attitude and basically demand it.
Hartwell Mon, 19 February 2024
Passable
Liked: The room was very clean and very comfortable. The valet guy was very nice and friendly.