Hilton Garden Inn Irvine East/Lake Forest Guest Reviews
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|1.7 miles from Foothill Ranch centre|
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Jeff Sun, 28 June 2020
Bruce Mon, 22 June 2020
Danielle Mon, 8 June 2020
Liked: The location
Disliked: The staff member was horrible
Al Mon, 1 June 2020
Garcia-family-trips Fri, 29 May 2020
Audra Tue, 26 May 2020
Book your room elsewhere. Places...
Liked: I could turn off the air conditioner. The clerk was nice when I first checked in.
Disliked: When its advertised that breakfast is complimentary it would have been nice to to actually have it each morning complimentary. I wasn't going to pay $14.95 for eggs each morning after paying $*0 plus each night for a room I couldn't sleep in due to the noise of the guests. I slept in my rental car in the parking lot and only showered there. The guests in the other rooms blasted their televisions and banged on the walls every night. When I tried to advise Tina at the front desk about the issue she became verbally abusive to me. I wasn't rude to Tina. I was very calm and collected. I am the paying guest. I shouldn't be abused my the front desk staff. Again, I was polite and professional to Tina. I get it. Front desk staff must have to put up with a lot. I was just voicing my complaint: Calmly, civilly, professionally. Yet *I*, the guest got reamed by the employee. I was told the manager April would give me a call...?...I am still waiting for that phone call. I was not offered of given a do not disturb sign.... my room was never "refreshed" with new Kruerig coffees, or hand soap or a even one fresh towel which you run out of after day 3 even though I thought by not having a do not disturb sign it would be. There is much garbage from guests in the halls. (Trash bags, pizza boxes). The elevators smell like pot. The elevator operating permits are expired.
Francisco Sun, 24 May 2020
Magdalena Mon, 20 April 2020
Liked: The room Clean and comfortable
James Sun, 19 April 2020
Disliked: Paper thin walls
Jonathan Wed, 15 April 2020
Liked: The room was very well kept and the beds we're extremely comfortable