Hilton Garden Inn Houston/Clear Lake Nasa

Cleanest hotel anywhere around.

Liked: The gentleman at the front desk was the perfect example of how people in the hospitality industry should treat everyone who walks through their doors. I didn't get his name, but I wish I would have so I could tell his boss to give him a promotion and let him train all current and future employees. My reservation had all kinds of issues due to my bank. At any other hotel, I would have been turned away and lost the money I spent on the reservation. This man turned what would have been a stressful, agonizing situation, into a pleasant, stress-free transaction that took less than 2 minutes! I can't thank him enough! You're the best!
Disliked: Breakfast is $10/per person. Reasonable, I guess, but kind of petty to charge for breakfast AND require a $50 incidental fee. You end up paying twice what your reservation cost was for the room after they tack on incidentals and breakfast. Makes a good deal not so good anymore.

Quick, clean, and pleasant

Liked: Didn't have the breakfast. But the staff was really great about assisting us with our luggage as there were not anymore bell carts.

Awesome experience and spacious room...

Liked: The cleanliness of the hotel and spacious.
Disliked: Access to the luggage dolly. Not enough given the amount people checking in and out.

Exceptional

Passable

Liked: The pool, the location.
Disliked: The mini refrigerator did not get cold and the knob was broken off so not even able to adjust the temperature. The air conditioner did not cycle on correctly and through the night it was very warm and uncomfortable. The bathroom was not the cleanest upon arrival. The breaker clicked off while drying my hair and when I called to get assistance, I was told there was nothing that could be done and that I shouldn't have used that outlet and that maintenance would have to look at it the next day. There was not a note or any indication that the outlet was not to be used. Isn't that what outlets are for?

Superb

Exceptional

Very Happy, Nice Location

Liked: Very clean room
Disliked: Ability to switch to King size bed

Superb