Hilton Garden Inn Houston Nw/America Plaza

Good

Overall it was fair

Liked: Location
Disliked: Paid extra for continental breakfast that I didn't even take advantage of

Exceptional

Very good

Liked: Free parking. Staff was kind & it was good vibes all around.
Disliked: Online it said free breakfast & when we went down the sign said $10 per person. That’s one of the reasons I picked that hotel so I wouldn’t have to drive out for breakfast. I wasn’t going to pay $10 for cereal.

Superb

I like the the hotel...

Liked: Your receptionist needs to be happy to her customers. That way when guests start walking in they feel comfortable staying at your hotel.
Disliked: The shower head needs to be a little bit bigger and the pressure of the needs to be a little harder.

Disappointing

Disliked: Staff were rude The room was not what I expected for what I pay

Exceptional

Pleasant

Liked: The style of the hotel and the comfort of it
Disliked: the hot tub was broken main point of me booking and the breakfast was so ridiculous