My stay was one of the best and I travel a lot. The shuttle driver was awesome - he took us to the concert and the front desk said we would have to supply our own ride back. To our surprise he was waiting for us when we came out. We found out later he came on his own time - what a dedicated employee! We would stay again.

Liked: Service . Everyone was very professional and polite

Disliked: Pillows were too soft and nobody was available at the front desk to request different ones.

Liked: I-90 / N. Barrington Road location was perfect for my trip
Disliked: Not the Hotel's fault - I-90 / Barrington Road interchange is under construction....one side of the hotel faces this intersection and the interstate....concrete mixing plant right out the back window, again not the fault of the hotel

Liked: Very nice and clean rooms. Staff was very friendly and helpful. When our room was not tidied in our absence due to a communication error, the staff provided complimentary breakfast. Great service
Disliked: There was some road construction nearby that made the hotel a little difficult to find.

Liked: Staff was great. Room was clean great hotel thank you

Liked: Manager, was polite and did his best to be accommodating.
Disliked: Hot tub advertised but under construction to be removed--very disappointing. Pool was very cold, no towels; area unkept. Room OK but dirty, smelled of smoke in hallway. Noisy late into the night. Not to be elitist, but clientele has gone downhill.

Liked: Pleasant staff.
Disliked: The beds where very uncomfortable. The air-conditioning was extremely loud, even for your typical below window hotel air-conditioning.

Liked: Comfortable room and bed.
Disliked: The hot tub was gone.

Liked: Everything was clean
Disliked: The room was not very soundproof. I could hear everything going on in the neighboring rooms and in the hall.