Exceptional

Superb

Great staff and close to...

Liked: Staff was great
Disliked: The pillows were our only complaint, felt like a bag full of leaves

Comfortable stay

Liked: Staff was friendly, they even gave me a hand written birthday card which was great. They had 2 pools and a hot tub, all well kept, hot tub was nice and warm. Very clean and comfortable.
Disliked: No breakfast.

Exceptional

Liked: Beautiful and clean hotel with wonderful amenities. So close to Hershey! Staff was very helpful.

Passable

Liked: Property was okay
Disliked: Bathroom was clean with a sour cleaning cloth

Very good

Liked: Great location near Hershey Park without the extra cost of the hotels actually in Hershey. The pools and hot tub were great. There is a small workout room, but it has good equipment, weights, mats, etc. This was a real plus to me since most hotel workout rooms are almost worthless. The hotel restaurant is exceptional with great food and friendly staff.
Disliked: Since the room windows don't open, everything is damp and has a funky smell all the time. The room AC just circulates the same air and there's no way to get the moisture out. Hotel ACs really need a dehumidifier setting. This was the only downside though, everything else was great.

Not up to Hilton standard

Liked: Two pools one inside and out, the decor was above, called garden inn flowers and seating outside nice, but beer bottle in shrubbery was there three days??
Disliked: Was very disappointed about room service, even though I requested someone to come in no one did and getting back to the room at 11:00 p.m. I would have appreciated clean towels, garbage taken out, even needed toilet paper . We stayed three nights. A retrain in customer service would not hurt, the front desk lady told me I could leave, but I had a question wanting to know if they had laundry detergent because there wasn't any in shop area and while I was waiting another guest came down and had just checked in and asked for a new room because it wasn't clean, with Covid staffing short I understand but why did I have to pay to stay there and then do maid duties, of coarse breakfast wasn't available at this time . There are several hotels available and the standard was not the usual high standard you would expect at a Hilton.

Pleasant

Liked: The lobby was very nicely decorated. My kids loved indoor + outdoor pool area.
Disliked: I didn't like that I could not have my room cleaned while I was gone for the day. I asked specifically and they said there was not enough staff. I wish there was complimentary breakfast. My teen who eats anything couldn't eat the heated up biscuit box. The pool was not as clean as it could have been and more seating for parents watching.