Increased security for the concert weekend was unnecessary - they were rude and tried to act hard towards hotel customers for no reason.

Liked: Other staff great and hotel clean.
Disliked: Security very rude.

Passable

Liked: comforting bed, and very quite which is what i really need.
Disliked: I understand that the Covid19 is going on right now but they could have told us before we came that there would be no coffee, no gym no swimming, and they would not be cleaning are room until after we leave, this is not right and we should have received a discount, we stayed 3 days and we had to clean are own room and then we had to get out because of a fire alarm..

Superb

We will continue to stay...

Liked: We were very happy with the staff...very professional and polite.
Disliked: We don't know the area so we can't answer the 'safe area' around the property. We were disappointed with what appeared to have been a room that HAD been smoked in. The bathroom doorknob was loose...it just didn't feel as clean/orderly from other experiences with your hotels. I did call the day before we arrived and were told that there would be no hot breakfast served due to COVID 19 but would have a 'brown go bag' with either milk or juice, a piece of fruit and a muffin. Unfortunately, this was misinformation. There wasn't even a way to get a cup of coffee and the room rate was not reduced as a result of no breakfast.

Good

Good

Liked: The room
Disliked: 2nd floor was too noisy

Exceptional

Liked: Fast service room and Everything was ready
Disliked: Good hospitality,friendly very professional the whole staff

Good

Very good

Blah

Liked: No breakfast, location is okay
Disliked: No breakfast being served do to covid19. I would think there should be a discount do to this. Morning coffee is a must have