Hilton Garden Inn Hamilton

Very good

Will be staying elsewhere when...

Liked: Room was spacious and clean. Good location not far from Hamilton train station.
Disliked: Called downstairs because the privacy blind wouldn’t come down. The maintenance person did come up right away and said what I already knew - the mechanism was broken. So we had to make sure we were fully clothed at all times. And there was no way to block the light. There was no offer to find us another room or refund any part of the $300 we paid for a room we couldn’t undress in. On-site restaurant was expensive.Although I asked for a quiet room because I needed to do some work, our room was right over the restaurant/patio area, which was very loud until after 10 pm.

Will stay at the Courtyard...

Liked: Room was spacious and clean. Location close to Hamilton train station.
Disliked: Front desk staff was largely unavailable and disinterested, even when guests needed assistance . Coffee was $3 per cup from a machine in the lobby that kept flashing that it needed cleaning. Restaurant was over-priced. I booked this hotel for our stay on our drive to and from NYC. Our June 21 stay was even worse because the privacy shade was broken so sleeping was difficult - very little value for $300 per night!

I feel vulnerable and unsafe

Liked: pretty building and easy location
Disliked: They were changing all the locks of all the rooms so they could not give me a key, they called up to third floor and a man let me in. He did not introduce himself and it left me feeling unsafe. A women traveling alone should not have to deal with this. They also announced my room number at the front desk, that is unsafe. I also wanted to use the pool but could not because the path was blocked by the lock smith people. I also kept hearing the locks on my floor being rattled and it made me feel unsafe, I ended up baricading my door with a chair in order to feel safe while sleeping, I had a terrible nights sleep.

would definetky stay again!!

Liked: clean large rooms. nice pool and outdoor area.
Disliked: n/a

Exceptional

Passable

Liked: We were staying on the third floor and we got on the elevator, when we came out to the first floor there was a sign on the elevator we were in that said out of order. There was also a big cone right in front of the elevator door that my friend tripped on. When we told the woman at the register about it and said there needs to be signs on all floors or they need to stop the elevator, she said that she is not an elevator specialist, and Maintenance isn’t in until later
Disliked: The front desk employees

Very good

beautiful stay

Liked: beautifully
Disliked: n/a