Dissappointed

Disliked: I should have known there was trouble when the first question was, "Are you a Hilton Rewards member?".Even though I had used Booking.com, I was not given the room I had requested - King with a balcony. Was given a double Queen without a balcony. Showed the clerk at registration my Booking app with the appropriate room reservation and was told that my Booking.com was not going to be honored. Then the manager on duty stepped in and I felt attacked for wanting what I had booked online through this website. Manager was going to try and switch me rooms, but I should not have to fight for what I already booked. BTW, the manager did give us $50 off for our troubles, which shouldn't have happened in the first place. Grand Rapids Hilton Garden Inn East either honor your Booking.com commitment/agreement or stop accepting reservations from Booking.com.

Exceptional

Liked: Great staff! Very comfortable and clean room.
Disliked: They didn?t have my reservations through Booking.com but were able to accommodate us quickly with a very nice room! Great customer service!

Superb

Liked: Proximity to Calvin university and the many dining and shopping options. Cleanliness and demeanor of the staff. Everyone was very helpful
Disliked: Nothing. Met expectations. We have stayed here previously and will continue to do so as it is a very clean and convenient location for our visits.

Superb

Liked: Comfortable beds, friendly staff.
Disliked: We requested different sheets and blankets. The duvet insert had blood. Hand towel in bathroom was used. Hair on bathroom floor and shower.

Exceptional

Exceptional

Liked: Very clean!
Disliked: No free small breakfast

Exceptional

Liked: Comfort of room, delicious breakfast.
Disliked: N/a

Superb

Liked: Clean and safe
Disliked: N/a

Superb