Hilton Garden Inn Gilroy

Building was nice and reception...

Liked: It was nice in the reception area and gym
Disliked: The pool was not in service the room air conditioning was set to a certain temperature and shut off every little while so it was a hot and uncomfortable day the bathroom sink drain plug was stuck closed and didn’t drain correctly

Superb

Exceptional

Very good

Liked: Overall it was good. I paid a little premium as it was a last minute booking.
Disliked: Breakfast buffet was horrible that too for a paid buffet.

Superb

Just a cleaner version of...

Liked: We were informed that we didn’t pay for breakfast though we thought we did. Didn’t get breakfast
Disliked: Uncomfortable bed and pillows. Shower was noisy and very low water pressure. Toilet paper was hard to reach from toilet and was such low quality that you needed a mile of it to not fall apart.

Meh

Disliked: We thought the breakfast was free but no and very expensive for very generic mediocre things

Horible

Liked: I liked the location
Disliked: I recently stayed at your property from [insert your check-in and check-out dates], and I am writing to share my concerns and request a resolution for the issues l encountered during my visit.When I arrived, I found that my room had not been cleaned after the previous guest. I spoke with front desk staff and was told this was because I arrived "too early." However, I had paid for the previous night and checked in the morning after my reservation began, so my room should have been ready and prepared for me.After being moved to a new room, I discovered that there was no hot water for the shower. I reported this to the front desk and was assured it would be fixed while I was out for the day. Unfortunately, when I returned, the problem had not been resolved, and I had to take another cold shower.

Very good

Disliked: The refrigerator in the room was non functioning