Hilton Garden Inn Gatlinburg

Nice place to get away...

Liked: Good customer service, atmosphere and good attention to detail. Please keep up the continued cleanliness with upgrades when needed. Thank you!
Disliked: All good, think some of the rooms need some updating , furniture etc….

Exceptional

Great location and nice facilities...

Liked: Very close to everything in town but off main strip
Disliked: Issues with housekeeping

Exceptional

Convenient location quiet comfortable friendly...

Liked: Location was awesome,clean and quiet.
Disliked: Didn’t know you had to pay $15 per day to park in the parking lot until checkout.

Disappointing

Liked: I liked the locaation
Disliked: I didn't like that when I booked the hotel 3 months ago it was free parkingBut while staying there we looked at their website they said there was a new parking chargeWe were never informed at checkinWhen we questioned it they said they couldn't help us. We got charged for parking.

Exceptional

Norma was the reason for...

Liked: Front desk staff was polite and helpful. Location is good.
Disliked: Hello. I first want to say that my husband and I have stayed at this hotel two prior times in the last 4 years and never had an issue. I feel sad that my family had such a negative experience this time. I'm even more saddened that it was in our morning of check out because it left such a negative feeling and sad last impression after an otherwise wonderful stay. When we checked in we were told the buffet for one morning would be added to our room bill. This was $12/person. We were told to go to the hostess and let them know each time we wanted the buffet and that it could be added to the room bill. I was told that one morning of breakfast for the 4 of us could be added to my bill initially to streamline the process and any additional time we wanted the buffet it could be added to the bill again. On our morning of check out my mom and aunt went to get breakfast about 15 minutes before my friend and I did. When I joined them at about 7:30am I came down to Norma (older lady with purple hair) talking badly to another employee about my mom and aunt. Something about them not wanting to pay, which is not true. I heard this as I walked toward my mom and aunt. As I was walking to my family, Norma stopped me aggressively and said you can't walk here. I need your name before you can sit down. I gave them my last name and she said "oh you're with them.." I said yes that's my mom. Pretty sure Norma realized I heard her talking badly about my mom. After speaking with my family I was told there was an "issue" and that I  needed to speak with them about the billing. I asked a nice hispanic girl what was wrong and she told me that Norma said we needed to pay before eating. I said we were told that it was added to our room, but if it wasn't that's OK and we could just have it added now since we were checking out anyway. No big deal. Well, Norma came over and very rudely handed me a bill and told me that I needed to pay.

West Virging might be almost...

Liked: A high quality new and well managed and kept facility. Plenty of FREE parking and a wounderfull location ! Would stay here in the future. Thanking about a winter trip here.
Disliked: Nothing all was above standard and very nice. Would highly recomend this place to stay. Muck better than an average location in this town.