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Hilton Garden Inn Gatlinburg

eee - (888) 323-5826
Hilton Garden Inn Gatlinburg, 635 River Road, Gatlinburg, TN -(888) 323-5826
Area: Gatlinburg
(Map)
4.35
HOTEL RATING: 
EXCELLENT
4.35 out of 5 (758 Ratings)
BOOK ONLINE OR CALL - (888) 323-5826
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Hotel Description
This Gatlinburg hotel is located less than 100 yards (299 feet) from the entrance of The Great Smoky Mountain National Park. The hotel offers guest rooms with 32-inch flat-screen TVs. Hilton Garden Inn Gatlinburg features an indoor pool and a 24-hour fitness center. Laundry facilities and a business center are also available on-site. Guest rooms at the Gatlinburg Hilton Garden Inn is equipped with microwaves and mini-refrigerators. Rooms with whirlpool tubs and fireplaces are available. The Great American Grill at the Hilton Garden Inn in Gatlinburg serves breakfast, lunch and dinner. The Pavilion Lounge is also featured at the hotel.

Check-in time: 16:00   Check-out time: 11:00
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4
4
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
A
Business Center
Other Amenities
` Free Parking
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Microwave
` Coffee/tea maker
` Refrigerator
` Wheelchair accessible
` indoor pool
` telephone
` kitchenware
` blackout curtains
` 24-hour security
` Concierge services
` Designated Smoking Area
` Family Rooms
` Fireplace
` Free Wi-Fi
` Game Room
` Restaurant(s)
` Daily Housekeeping
` English
` Spanish
` Convenience Store
` Non-Smoking Rooms Available
` taxi service
` Sofa
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` balcony/terrace
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Separate shower/bathtub
` Spa services
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Desk/workspace available
` Cleaning products available
` Pets allowed (charges may apply)
` Airport shuttle (charges may apply)
` Shuttle service (charges may apply)

Hilton Garden Inn Gatlinburg Guest Reviews

Overall Average Score: 
Excellent (4.35 out of 5)

Write a review

4

Very Good - 4.0 out of 5

Neil Wed, 9 July 2025

Great location and nice facilities...

Liked: Very close to everything in town but off main strip
Disliked: Issues with housekeeping

5

Exceptional - 5.0 out of 5

Cynthia Sun, 6 July 2025

Exceptional

4.5

Wonderful - 4.5 out of 5

Gary Sun, 6 July 2025

Convenient location quiet comfortable friendly...

Liked: Location was awesome,clean and quiet.
Disliked: Didn’t know you had to pay $15 per day to park in the parking lot until checkout.

2

Disappointing - 2.0 out of 5

Lane Sat, 5 July 2025

Disappointing

Liked: I liked the locaation
Disliked: I didn't like that when I booked the hotel 3 months ago it was free parkingBut while staying there we looked at their website they said there was a new parking chargeWe were never informed at checkinWhen we questioned it they said they couldn't help us. We got charged for parking.

5

Exceptional - 5.0 out of 5

Cockrell Tue, 1 July 2025

Exceptional

1.5

Poor - 1.5 out of 5

Makisha Sun, 29 June 2025

Norma was the reason for...

Liked: Front desk staff was polite and helpful. Location is good.
Disliked: Hello. I first want to say that my husband and I have stayed at this hotel two prior times in the last 4 years and never had an issue. I feel sad that my family had such a negative experience this time. I'm even more saddened that it was in our morning of check out because it left such a negative feeling and sad last impression after an otherwise wonderful stay. When we checked in we were told the buffet for one morning would be added to our room bill. This was $12/person. We were told to go to the hostess and let them know each time we wanted the buffet and that it could be added to the room bill. I was told that one morning of breakfast for the 4 of us could be added to my bill initially to streamline the process and any additional time we wanted the buffet it could be added to the bill again. On our morning of check out my mom and aunt went to get breakfast about 15 minutes before my friend and I did. When I joined them at about 7:30am I came down to Norma (older lady with purple hair) talking badly to another employee about my mom and aunt. Something about them not wanting to pay, which is not true. I heard this as I walked toward my mom and aunt. As I was walking to my family, Norma stopped me aggressively and said you can't walk here. I need your name before you can sit down. I gave them my last name and she said "oh you're with them.." I said yes that's my mom. Pretty sure Norma realized I heard her talking badly about my mom. After speaking with my family I was told there was an "issue" and that I  needed to speak with them about the billing. I asked a nice hispanic girl what was wrong and she told me that Norma said we needed to pay before eating. I said we were told that it was added to our room, but if it wasn't that's OK and we could just have it added now since we were checking out anyway. No big deal. Well, Norma came over and very rudely handed me a bill and told me that I needed to pay.

5

Exceptional - 5.0 out of 5

Daniel Sun, 29 June 2025

West Virging might be almost...

Liked: A high quality new and well managed and kept facility. Plenty of FREE parking and a wounderfull location ! Would stay here in the future. Thanking about a winter trip here.
Disliked: Nothing all was above standard and very nice. Would highly recomend this place to stay. Muck better than an average location in this town.

4

Very Good - 4.0 out of 5

Shane Sun, 22 June 2025

Great place to stay but...

Liked: The location is great. Staff are all friendly and helpful
Disliked: There are little things that need repaired. We booked through booking.com and weren’t told about the parking fee.

4

Very Good - 4.0 out of 5

Shane Thu, 19 June 2025

Very good

Liked: Location was great.
Disliked: Small things need repaired. The price we were quoted on booking was not the final price it was about $50.00 higher when we got the receipt

4

Very Good - 4.0 out of 5

Iryna Thu, 19 June 2025

Very good

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Hilton Garden Inn Gatlinburg 635 River Road, Gatlinburg, TN