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AustraliaHilton Garden Inn Gallup Guest Reviews
Overall Average Score:
Excellent (4.35 out of 5)
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Shuhui Tue, 22 July 2025
Pleasant overnight stay
Liked: Spacious overall; well lit and designed lobby/bar/ dining areas
Disliked: 1. Shower volume is adequate, higher could be better2. Free coffee in lobby not always available
Evelyn Tue, 15 July 2025
Exceptional
Liked: Nice place
Disliked: None
Elizabeth Sat, 12 July 2025
Exceptional
Anonymous Thu, 10 July 2025
Good
Herfina Fri, 23 May 2025
Very good
Delene Thu, 22 May 2025
Exceptional
Liked: I liked that the staff was so friendly.
Disliked: I guess the pool room was without towels both times we went but one call and they staff brought in new towels.
Camron Sun, 18 May 2025
Exceptional
Tara Mon, 12 May 2025
Got charged for two nights...
Liked: DO NOT BOOK HERE UNLESS YOU WANT TO BE CHARGED FOR ADD'L NIGHTS THAT YOU DIDNT STAY. I was charged $449 for one night on my debit card plus a $100 deposit. I should have only been charged $230.00 for one night plus the refundable $100 deposit but the hotel charged me for two nights and blamed it on Booking.com even though the reservation clearly stated that I was only reserved for one night. I spoke with the manager and she blamed it on Booking.com and said it would take 7-10 days before I could see a refund for the difference. They never warned me about this prior to check in and I would have stayed elsewhere had I known they were going to charge me $449.
Disliked: Don't charge your guests for nights they didn't stay.
Dewayne Sun, 4 May 2025
Good
Nicole Sun, 20 April 2025
Exceptional
