Hilton Garden Inn Gallup

Very good

Exceptional

Liked: I liked that the staff was so friendly.
Disliked: I guess the pool room was without towels both times we went but one call and they staff brought in new towels.

Exceptional

Got charged for two nights...

Liked: DO NOT BOOK HERE UNLESS YOU WANT TO BE CHARGED FOR ADD'L NIGHTS THAT YOU DIDNT STAY. I was charged $449 for one night on my debit card plus a $100 deposit. I should have only been charged $230.00 for one night plus the refundable $100 deposit but the hotel charged me for two nights and blamed it on Booking.com even though the reservation clearly stated that I was only reserved for one night. I spoke with the manager and she blamed it on Booking.com and said it would take 7-10 days before I could see a refund for the difference. They never warned me about this prior to check in and I would have stayed elsewhere had I known they were going to charge me $449.
Disliked: Don't charge your guests for nights they didn't stay.

Good

Exceptional

Exceptional

This hotel exceeded all expectations...

Liked: The best hotel we experiencedOn our travels from the east coast to the west coast. We were so pleased at the friendliness of the staff and the attitude when we brought our pets in. We don’t want to leave!
Disliked: Nothing, everything was wonderful!

Nice hotel in Gallup.

Disliked: There was a mix-up in my reservations. I had an e-mail with a confirmed reservation for one night at the time I showed up. The hotel showed me having reservations for 2 nights starting the day after I showed up -- when I would already be gone. I am unclear whether the hotel or booking.com made the error as both blamed each other.