Hilton Garden Inn El Paso

Liked: Great location near Sun Bowl Stadium; rooms were clean; took the shuttle to the Sun Bowl Stadium and our driver was very friendly and helpful!
Disliked: Booked far in advance for 2 queen beds and when we arrived they put us in a room with a king bed. Front desk basically said sorry that all other rooms were booked and that they would give us an inflatable bed. They did give us a complimentary breakfast that I thought was free anyway, and we were supposed to get a free movie but couldn't get the movie thing on the TV to work.

Very good

Great place to sleep, Great...

Liked: Location was perfect because our event was at the University. Beds were comfortable and room was clean. Toiletries provided were good quality. Hot tub was nice and the pool size was good, but somehow it was cold even though it was 105 out.
Disliked: Parking was an additional fee, and that was not disclosed at booking. Booking listed Breakfast as wonderful/also said available. I misunderstood and saw breakfast listed as an amenitie and though it was included. It was very overpriced so we did not eat there. Pool was cold and sandy.

Very good

Superb

Wouldn’t return

Liked: Clean hotel
Disliked: Staff was rude. Seemed irritated to be working. No breakfast without paying a hefty fee.

Superb

Good

Clean property. Kind staff

Liked: Ariadna, the front desk manager I assume. She was helpful and kind. Alihaya, pm front desk was great also Michael, the shuttle operator is the man. Any questions I had he had answers. And recommended great places to eat.
Disliked: Paying for parking but I understand

I would like to be...

Liked: The convenience to hospital
Disliked: My husband was admitted a day early at the hospital I checked in on May 2 paid May 2 I paid 192.71 I ask the girl since my reservations was for May 3 if I would need to change rooms she told me no I was fine. The next morning I went to the hospital at 5 I was there all day I got back about 9 my room was locked I went back to the front desk she unlocked the key I went back to my room all my belongings we gone. I was exhausted I went back down the the desk and told the girl my belongings we gone. She called housekeeping and 11 pm some of my things were returned not my makeup bag my phone charger and cord. The next day the 3 I ask about my things I was told they were looking at camera footage to see who entered the room ( there are no cameras) I kept the fo not enter on the door several times someone tried to open the door but the security lock was on. Anyway I checked out on the 7 paid 967.60 which included May 2 2025. I have called several times emailed sent pictures off my phone from my online banking all I get is the run around. My husband has since past away and this is still not taken care of. Any help would be appreciated thanks