Hilton Garden Inn Downtown Birmingham

Wouldn’t stay again. This was the first bad experience for a stay at a Hilton Hotel. I expected more out of them.

Liked: The hotel was clean.
Disliked: They were not told as to how breakfast was being offered. I didn’t know there were two hotels in one. They didn’t let their guests know how the dining arrangements were. You had to find out on your own. Parking was awful. Even after paying for self parking they did not have adequate parking for all their guests. When I returned from my event I was told to park on the curb behind the security car. Cars were parked everywhere. The hotel did not have proper parking for their guests. I will not stay there again.

It was a small, quick...

Liked: The room was nice. The options as a whole were good, but location was why I booked this room.
Disliked: All the elevators were awful. One didn't work, one barely worked, and the other guests were as awful as humanly possible to be about elevator etiquette.

Exceptional

One elevator working on a...

Disliked: The types of food offered. Limited space to eat.

Very good

Convenient, clean, and friendly

Liked: It was clean, staff was very friendly and accommodating, it was located conveniently to UAB and was very easy to get in and out of. I felt safe and secure as there was an event going on and staff took extra security measures to insure guests safety.
Disliked: I felt like there should have been a complimentary breakfast and thought it was, we had to go offsite for meals, the restaurant attached was expensive for the selection.

Very good

Exceptional

Great stay convenient to UAB,...

Liked: Very close to UAB- perfect for the night before our daughter's surgery. Friendly staff. Quiet and clean room. Great location.
Disliked: parking was a little chaotic, and entering the building. It was very loud, and confusing as to where or which hotel to check into... they have a combined reception area.

I expected better