Hilton Garden Inn Detroit Metro Airport

Superb

Very good

Exceptional

Exceptional

Exceptional

Superb

Exceptional

This hotel reasonably priced, clean...

Liked: Clean and convenient. The shuttle to the air port was a wonderful service and very simple process.
Disliked: Having to pay for breakfast. For what you would get for the cost. We went down the road to eat.

Very dissatisfied.

Liked: Convenience to airport
Disliked: Advertised they offered free park and go parking but when we arrived we were told that parking was not offered when booking through a third party (Booking.com). Told at that time they would provide 7 days parking and gave us 7 parking vouchers for the park and go and were satisfied to pay for 4 more days out of pocket. When returning from vacation, there was an $84.00 US charged to my credit card from the Hilton Garden Inn Detroit. When called, I was told it was for parking. This charge was not mentioned at time of check-in, and no invoice was provided at this time or at our 4:30 am checkout. If their intentions was to charge, then why were we given 7 parking passes out of the 11 days required. I would have never booked this hotel if there was no parking included for the park and fly. Supervisor was supposed to call back in regards to my concern. No response.Booking.com was contacted twice and sent all documents to prove my concern with no resolve.