Hilton Garden Inn Detroit Metro Airport

Very dissatisfied.

Liked: Convenience to airport
Disliked: Advertised they offered free park and go parking but when we arrived we were told that parking was not offered when booking through a third party (Booking.com). Told at that time they would provide 7 days parking and gave us 7 parking vouchers for the park and go and were satisfied to pay for 4 more days out of pocket. When returning from vacation, there was an $84.00 US charged to my credit card from the Hilton Garden Inn Detroit. When called, I was told it was for parking. This charge was not mentioned at time of check-in, and no invoice was provided at this time or at our 4:30 am checkout. If their intentions was to charge, then why were we given 7 parking passes out of the 11 days required. I would have never booked this hotel if there was no parking included for the park and fly. Supervisor was supposed to call back in regards to my concern. No response.Booking.com was contacted twice and sent all documents to prove my concern with no resolve.

Very good

Exceptional

Last minute booking, other motel...

Superb

Very comfortable and good value.

Liked: Only stayed 1 night. Good value for money. Near the airport which was my main reason for staying.

Good nights sleep

Liked: Breakfast was decent, staff helpful and attentive
Disliked: Quality of towels, powdered creamer for coffee, paying for breakfast

Very good

Exceptional

Liked: Everything